Manager, In-Venue Hospitality (IVH)

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Manager, In-Venue Hospitality (IVH):

The LA28 Commercial Hospitality team is leading a modernized approach to Olympic and Paralympic hospitality, providing unparalleled access to once-in-a-lifetime experiences for stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for delivering a commercial hospitality strategy that aligns operational excellence with revenue objectives. 

Reporting to the Senior Manager, Hospitality Operations & Event Production, the Manager, In-Venue Hospitality Operations will oversee venue-specific hospitality operations within Olympic and Paralympic venues. This position will be responsible for executing all operational aspects of in-venue hospitality (IVH) including attendee flow logistics, transportation coordination, accreditation processing, and access control. Serving as a critical liaison, the Manager will align On Location’s hospitality execution plans with LA28’s internal functional areas, including Security, Accreditation, Venue Infrastructure, Event Venue Management, Stakeholder Management, and other key stakeholders. The role requires strong cross-functional collaboration, project management, and experience with large-scale event operations. 

Key Responsibilities:

Venue Operations & Attendee Flow 

• Oversee hospitality operations at Olympic and Paralympic venues, ensuring seamless guest experiences
• Manage entry and access control for hospitality guests in coordination with venue security and accreditation teams
• Develop operational plans in collaboration with On Location to optimize attendee flow and ensure efficiency at venues
• Liaise with Event Venue Management (EVM) and Venue Infrastructure (VNI) teams to integrate hospitality space planning with venue operations
• Develop operational readiness and delivery plans for hospitality across assigned venues, validating maps, plans, drawings, staffing plans, and other critical operational elements 

Cross-Collaboration & Partner Management 

• Act as the primary liaison between On Location’s operational team and internal LA28 functional areas for Olympic & Paralympic Venues
• Collaborate with key LA28 functional areas (FAs) and On Location to identify all in-venue hospitality spaces, creating detailed operational requirements
• Ensure alignment between On Location’s hospitality execution plans and LA28's broader operational framework and requirements
• Facilitate regular meetings with On Location and internal stakeholders to review operational plans, address challenges, and coordinate solutions

Operational Support & Real-Time Management 

• Coordinate hospitality-specific transportation logistics with the LA28 Transportation team & On Location Operations Team
• Oversee accreditation management and distribution of vehicle access passes (VAPPs), ensuring compliance with accreditation policies and procedures
• Develop and implement contingency plans to manage high-traffic areas and operational complexities
• Facilitate real-time operational decision-making during the Games to address challenges efficiently and effectively 

Reporting & Documentation 

• Provide regular operational updates, reports, and key performance metrics to senior leadership and relevant stakeholders 

Background & Qualifications:

• Minimum 5-7 years of experience in event operations, venue management, or hospitality logistics, preferably in the sports or live event industry
• Strong understanding of large-scale event operations, including transportation, accreditation, and security coordination
• Proven ability to lead complex event logistics, managing multiple stakeholders and operational priorities
• Excellent leadership and communication skills with the ability to coordinate cross-functional teams
• Detail-oriented with strong problem-solving abilities and the capability to adapt in a fast-paced, high-pressure environment
• Experience working in a customer-focused environment with a commitment to delivering exceptional guest experiences
• Demonstrated commitment to co-creation and collaborative decision-making 
    

Position Requirements:

Education:

• Bachelor’s Degree in Event Management, Hospitality, Business, or a related field required, or equivalent work experience 

Expectations:

Physical Requirements and Working Conditions 

• Ability to work on-site in an office environment, based in Los Angeles, CA
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
• Occasionally visit multiple venues (both in-venue and off-venue) to assess hospitality spaces, review operational requirements, and conduct site inspections. This will include walking, standing for extended periods, climbing stairs, and navigating large event sites
• Ability to travel occasionally to different venues and hospitality locations across the Los Angeles region and possibly outside the Greater Los Angeles region 

Submission Requirements:

• Resume

The annual base salary range for this position is $85,000.00 - $105,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.