Senior Manager, Workforce Operations

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Manager, Workforce Operations:

The Senior Manager, Workforce Operations (Venue Cluster) will play a pivotal role in the operational planning and execution of Games Time workforce services across a designated group of Olympic and Paralympic venues. Reporting to the Head of Workforce Operations, this role is responsible for translating strategic workforce plans into executable, venue-specific operations. This includes coordinating staffing models, workforce services, scheduling, and logistics for paid staff, contractors, and volunteers. The ideal candidate has strong experience in workforce or operations planning in large-scale events and excels at navigating complexity and collaboration. 

Reports to the Head of Workforce Operations. 

Key Responsibilities:

Venue Workforce Planning & Coordination 

• Lead workforce planning activities across a designated cluster of venues, ensuring spaces, staffing levels and role assignments meet operational requirements. 
• Collaborate with critical operational delivery Functional Areas including, but not limited to; Event Venue Management, Transport, Food and Beverage, Uniforms, Volunteer Management - to confirm operational needs and ensure workforce delivery aligns with venue operating plans. 

Operational Readiness 

• Manage workforce readiness milestones across venues, including onboarding, training, uniform and accreditation coordination, and role assignment processes. 
• Serve as a liaison between Functional Area leads and the central workforce planning team to ensure timely issue resolution and service continuity. 

Games Time Delivery 

• Oversee the deployment of workforce operations during Games Time, ensuring appropriate coverage, service levels, and shift fulfillment. 
• Act as the point of contact for workforce troubleshooting and service escalations at assigned venues. 
• Support daily operational briefings and reporting during the Games. 

Cross-functional Integration 

• Work with Volunteers, Technology, Accreditation, Uniforms, and Workforce Systems teams to ensure full integration of services at the venue level. 
• Take on assigned cross-functional projects to ensure the timely and fiscally responsible planning and development of required Games Time workforce services. 
• Ensure consistent application of workforce policies, standards, and tools across all assigned venues. 

Data, Tracking & Reporting 

• Maintain workforce planning tools and tracking systems, providing regular updates and insights to inform resourcing decisions. 
• Produce operational reports related to workforce deployment, service level gaps, and service coverage. 

Background & Qualifications:

• 7+ years' experience in workforce operations, event operations, or live event management. 
• Experience leading multi-site or venue-based teams strongly preferred. 
• Demonstrated ability to manage complex operational workflows under tight timelines. 
• Previous experience working with volunteers and contingent workforce is a plus. 

Physical Requirements and Work Conditions:

• This role will commence in-office at the LA28 DTLA location. However, frequent site visits are likely required in the lead up to Games Time delivery. 
• Individuals should be able to demonstrate a capacity to lead in an operational environment (including, but not limited to, shift-work, evening and weekend commitments, on-the-ground operations) 

Education:

• Bachelor’s degree (or equivalent experience); fields such as business administration, operations, event management, or HR preferred. 

Expectations:

• Strong organizational and planning skills, with excellent attention to detail. 
• Ability to translate strategic direction into operational delivery. 
• Collaborative mindset with the ability to work across teams and with multiple stakeholders. 
• Calm under pressure and flexible in a fast-paced environment. 
• Proficient in Excel, project planning tools, and workforce management platforms. 
• Commitment to LA28’s values of Optimism, Integrity, Excellence, Inclusion, Co-Creation, and Boldness. 

Submission Requirements:

• Resume

The annual base salary range for this position is $105,000-$130,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.