Back to jobs

Associate Account Director

Boston, MA; Los Angeles, California, United States; New York, New York, United States; Remote; Vancouver, British Columbia, Canada; Vancouver, Washington, United States

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.

Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.

By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at later.com.

About this position:

We're looking for an Associate Account Director to own the retention, renewal, and expansion of a portfolio of mid-market and lower-tier enterprise customers. You'll drive Net Revenue Retention through renewals, services expansion, and repeat campaign business, ensuring clients achieve measurable value from Later's creator-led programs and managed-services engagements.

This is a revenue-owning role for someone who combines strong commercial execution with disciplined account management. You'll independently own your accounts, developing and executing growth strategies, maintaining healthy renewal pipelines, and proactively identifying expansion opportunities, engaging leadership when account risks, commercial opportunities, or customer needs call for additional support. Reporting to the Director, Client Solutions, you'll work cross-functionally with Sales, Services, Product, and Finance to deliver a seamless, high-impact customer experience.

What you'll be doing:

Own Revenue & Account Performance

  • Own and execute growth plans across assigned accounts, driving repeat campaign business, services expansion, and long-term partnership growth.
  • Manage day-to-day commercial management of accounts, including renewal timelines, opportunity tracking, and pipeline hygiene.
  • Identify and develop expansion opportunities within assigned accounts, engaging leadership on complex or high-value commercial opportunities.
  • Maintain accurate forecasts and proactively surface risks or opportunities within the portfolio.
  • Coordinate closely with Services, Sales, and Delivery teams to ensure campaigns and engagements launch successfully and drive customer impact.

Lead Strategic Customer Engagement

  • Build strong working relationships with key customer stakeholders across marketing, social, and digital teams.
  • Lead strategic conversations and business reviews across assigned accounts, bringing in senior leadership when the opportunity, risk, or stakeholder level warrants additional involvement.
  • Maintain account maps that track stakeholders, decision makers, and organizational changes.
  • Develop and maintain Mutual Success Plans tied to measurable customer outcomes.
  • Serve as a key point of contact for day-to-day customer needs, ensuring issues are addressed quickly and effectively.

Drive Value & Partnership Impact

  • Ensure clients achieve measurable business impact from creator-led campaigns and managed-services engagements.
  • Deliver strong value articulation through business reviews, performance reporting, and ongoing strategic conversations.
  • Identify churn risks early and implement mitigation strategies.
  • Partner closely with Services to scope and execute engagements that deepen customer impact.

Operate with Excellence & Continuous Improvement

  • Maintain high operational rigor across CRM hygiene, forecasting, and internal communication.
  • Leverage AI and automation tools to improve efficiency and scale account workflows.
  • Stay current on trends in influencer marketing, social platforms, and the broader marketing ecosystem.
  • Continuously refine account planning and stakeholder management approaches based on performance data.

What success looks like:

  • Consistently delivering creator-led programs on time and at a high standard, with strong cross-functional coordination and minimal client escalation.
  • Building durable, multi-threaded relationships that reduce churn risk.
  • Maintaining accurate forecasting with no surprises.
  • Customers clearly articulating the business value and impact of partnering with Later.
  • Operating as a trusted internal and external partner in dynamic, fast-moving environments.

What you bring:

We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you identify with any of the following, we encourage you to apply!

  • 7-9+ years of agency account management, client services, or campaign leadership experience, including responsibility for client retention, revenue growth, and multiple concurrent client relationships.
  • Influencer marketing experience required, with a strong understanding of creator strategy, campaign development and execution, measurement, and the operational complexities of delivering creator-led programs.
  • Demonstrated ability to manage multiple client relationships, balance competing priorities and deadlines, and coordinate cross-functional delivery teams in a fast-paced environment.
  • Strong organizational and operational discipline with experience managing pipelines, forecasts, and account plans.
  • Ability to build relationships with customer stakeholders and maintain consistent engagement across accounts.
  • Strong written, verbal, and presentation skills with the ability to communicate clearly with marketing and digital teams.
  • Experience collaborating cross-functionally across Sales, Product, Services, Support, and Finance.
  • Interest in developing deeper strategic account management expertise and progressing toward senior account leadership roles.
  • Experience leveraging AI, automation, or operational tooling to scale customer workflows.

Our approach to compensation:

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range:
$120,000 - $200,000 OTE

#LI-Hybrid

Where we work:

We have offices in Boston, MA; Vancouver, BC; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. 

Diversity, inclusion, and accessibility:

At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Later’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.