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Principal Service Designer, Aging Parents

Remote, USA

About Life 360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 88 million monthly active users (MAU), as of June 2025 across more than 180 countries.  

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. 

About The Team

Life360’s Product Design team is the creative engine shaping the vision, strategy, and delivery of extraordinary member experiences across our global platform. We are a diverse, collaborative group united by our passion for craftsmanship, clarity, and human connection. Design at Life360 is central to our mission, to help families feel safe, connected, and cared for in their everyday lives.

As we expand Life360’s connection and safety to the entire family, we’re building a new design and product team focused on the next frontier: empowering aging parents to stay independent, while helping their adult children feel more connected and at ease. This team will shape how millions of multigenerational families experience care, connection, and belonging, through the transformative power of design.

About the Job

We’re seeking a Principal Service Designer who’s as passionate about orchestrating complex, multi-touch family journeys as they are about crafting pixel-perfect digital experiences that launch. You’ll be the design pioneer for Life360’s Aging Parents initiative (supported and embedded within the growing Product Design team), defining the service architecture, member experience, and interaction patterns that help families stay connected across generations.

You bring equal comfort in systems thinking and execution, weaving together physical, digital, and emotional touchpoints. You’re fluent in AI-accelerated workflows and see emerging tools as partners in creativity and efficiency. You thrive in ambiguity, and you know how to turn insights into experiences that scale from early prototypes to shipped products.

This is a unique opportunity to help build a new business area inside a global platform and to shape what care, connection, and independence look like for aging family members in the years ahead.

The US-based salary range for this position is $171,000 to $252,000. We take into consideration an individual's background and experience in determining final salary - therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

Design the End-to-End Service Ecosystem

  • Define and design connected family experiences spanning mobile, and device touchpoints from onboarding to daily use.

  • Translate complex human and technical systems into intuitive, delightful journeys for both aging parents and their adult children.

  • Collaborate with product, research, and engineering partners to identify and deliver high-value service opportunities.

Craft Exceptional Product Experiences

  • Lead hands-on UI/UX design across Life360’s platforms, from concept to launch.

  • Create elegant, accessible, and emotionally resonant interfaces that embody simplicity and trust.

  • Prototype rapidly, using AI-assisted tools and interactive frameworks—to bring service concepts to life.

Leverage AI and Data in Design

  • Use AI to accelerate research synthesis, ideation, and iteration.

  • Explore how AI-driven personalization can make the Life360 experience more adaptive and human-centered for older adults.

  • Collaborate with data science and engineering to visualize and test data-informed service models.

Systematize and Scale

  • Develop design frameworks, service blueprints, and interaction models that clarify complexity and foster cohesion across the ecosystem.

  • Partner with design systems teams to ensure scalable, inclusive design patterns across product teams.

Collaborate and Lead with Influence

  • Inspire and guide designers across Life360 by modeling exceptional craft, strategic thinking, and cross-functional collaboration.

  • Influence roadmap decisions by articulating the “why” behind design—grounded in insight and elevated through storytelling.

  • Champion design excellence, experimentation, and AI fluency within the team and broader company.

 

What We’re Looking For

  • 10+ years designing consumer-facing mobile products (hardware and software, a plus), with experience bridging service design and UI/UX.

  • A portfolio that demonstrates mastery in both journey orchestration and interface craft from strategy to shipped work.

  • Experience designing for complex, human-centered ecosystems, ideally involving care, health, or family connection.

  • Proven ability to prototype and iterate rapidly using AI-enhanced design tools and/or data-driven workflows.

  • Strong systems thinking and communication skills, able to align cross-functional partners and executive stakeholders.

  • Collaborative, curious, and optimistic, a designer who sees every challenge as an opportunity to create clarity and meaning.

Our Benefits

  • Competitive pay and benefits
  • Medical, dental, vision, life and disability insurance plans (100% paid for employees)
  • 401(k) plan with company matching program
  • Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
  • Flexible PTO, 13 company-wide days off throughout the year
  • Winter and Summer Weeklong Synchronized Company Shutdowns
  • Learning & Development programs
  • Equipment, tools, and reimbursement support for a productive remote environment
  • Free Life360 Platinum Membership for your preferred circle
  • Free Tile Products

Life360 Values

Our company’s mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

  • Be a Good Person - We have a team of high integrity people you can trust. 
  • Be Direct With Respect - We communicate directly, even when it’s hard.
  • Members Before Metrics - We focus on building an exceptional experience for families. 
  • High Intensity, High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

 

#LI-Remote

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