Senior Program Manager, Talent and Capability

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for a Senior Program Manager, Talent & Capability. In this role, you will be the internal expert for our core talent processes. You will define the strategy for our talent management practices including the company-wide quarterly goal-setting process, performance management, talent reviews and talent planning, promotions and internal moves, and organizational design. You will lead cross-functional programs and projects across Compensation, People Business Partners, Talent Systems and Insights, and People Operations to drive integrated People & Culture initiatives that directly influence employee performance, internal mobility, and organizational planning across Lightspeed.

What you’ll be doing:

• Individual Goal Setting: Design and roll out a new, company-wide quarterly goal-setting process to ensure clarity on expectations and align employee work with company priorities.
• Talent Cycle & Talent Planning: Design and execute the strategy for our annual talent cycle, refreshing our bi-yearly talent review process, shifting focus from backward-looking assessment to forward-looking talent planning to identify high-potential employees for promotion and strategic internal mobility. 
• Program Management: Manage cross-functional programs that coordinate efforts across Compensation, People Business Partners, Talent Systems and Insights, and People Operations teams, ensuring alignment and successful delivery of People & Culture objectives.
• Enablement & Consulting: Partner with Talent & Capability Business Partners and People Business Partners (PBPs) to determine the most effective ways to train and enable leaders to participate effectively in talent practices.
• Org Design Best Practices: Determine best practices for organizational design and create an accessible org design process/activity toolkit for PBPs to use when partnering with their functional leaders.
• Subject Matter Expert: Own the execution and continuous improvement of core talent programs, acting as the primary subject matter expert and working with minimal guidance in complex situations. 

What you’ll be bringing:

• Minimum of 8 years of related experience in Talent Management/Talent Development, HR Program Management, or a related functional field leading complex, cross-functional HR programs with multiple stakeholders
• Comprehensive knowledge of performance management frameworks, methodologies, and current research, including emerging best practices and evidence-based approaches
• Deep experience designing and executing talent review processes and succession planning frameworks across different organizational contexts
• Strong understanding of organizational design principles and best practices tailored to various company stages (startup, scale-up, enterprise) and maturity levels
• Proven expertise in goal-setting methodologies (OKRs, KPIs, hybrid approaches) and cascading strategy through an organization
• Proven track record of successfully implementing and driving adoption of complex, company-wide talent programs across diverse global teams.
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!

What’s in it for you?

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies 
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you all within a driven, diverse and inclusive team that’s passionate about empowering our communities

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $90,000 - $120,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off.Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.