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Field Enablement Coach & Facilitator

Salt Lake City, UT

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

We are seeking a dynamic and experienced Field Enablement Coach & Facilitator to join our team. In this critical role, you will be responsible for identifying learning and development needs across all regions and teams, providing detailed reports on findings, and conducting one-on-one coaching sessions. Your focus will be on improving product knowledge, sales skills, process, and sales management capabilities of our global sales team. Additionally, you will play a crucial role in designing and delivering comprehensive training programs and facilitating interactive workshops to enhance the overall effectiveness of our sales force.

Responsibilities:

Needs Assessment and Reporting:

  • Identify learning and development needs across all regions and teams.
  • View call recordings to assess skills and identify gaps.
  • Provide detailed reports on findings to senior leadership, highlighting key areas for improvement.

Coaching and Facilitation:

  • Conduct and administer one-on-one coaching based on needs assessments, focusing on improving product knowledge, sales skills, process, and sales management.
  • Provide Front Line Managers (FLMs) with constructive feedback on areas where their new hires may benefit from additional clarification or guidance.

Global and Regional program facilitation:

  • Lead interactive workshops, training sessions, and administer "just in time" coaching workshops based on need assessments or requirements. Utilize various instructional techniques to engage participants and ensure the retention of key concepts. 
  • Lead post-session coaching for Front Line Managers (FLMs). Evaluate and document program effectiveness, offering specific feedback to program owners and curriculum designers within one day of the session. 

Collaboration and Planning:

  • Work collaboratively with FLMs to outline and document monthly coaching plans for each new hire.
  • Ensure coaching plans are tailored to individual needs and align with overall sales objectives.

Documentation and Reporting:

  • When specific coaching is required, document all coaching conversations, including defined action plans, timelines, activities, and cadence.

Program Development:

  • Design in collaboration with instructional design and enablement partners and deliver targeted training programs, workshops, and resources to enhance the skills and knowledge of sales teams.

Performance Analysis:

  • Monitor and analyze the effectiveness of coaching and training programs, using data-driven insights to make informed decisions.
  • Provide regular reports and updates to senior leadership on program impact and sales performance improvements.

Requirements: 

  • Bachelor’s degree in Business, Marketing, or equivalent years experience in related field
  • 3+  years of experience in sales enablement within a SaaS organization.
  • Proven track record of developing and implementing successful coaching and facilitation programs for sales teams, with extensive experience as a sales coach or field trainer in a dynamic sales environment.
  • Strong understanding of sales processes, methodologies, and best practices.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
  • Strong analytical and problem-solving skills.

Preferred Qualifications:

  • Experience as an Account Executive, SDR, or Sales Leader in SaaS sales.
  • Experience with Bridge or another LMS.
  • Proficiency with Microsoft Suite, PPT, Google Slides, Articulate 360.
  • Familiarity with Salesforce and Clari.

 

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