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UX Researcher

Raleigh, NC

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. Our products, business, and workplace culture have received numerous awards, such as being named to the Forbes Cloud 100 and a Fortune Best Workplace in Technology. Lucid is a hybrid workplace, allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. At Lucid, we hold true to our core values of teamwork over ego, innovation in everything we do, individual empowerment, initiative, and ownership, and passion and excellence in every area. We value diversity and are dedicated to creating an environment that is respectful and inclusive for everyone.

Lucid is looking for a UX Research Specialist/Coordinator to help with the way we innovate, design, and optimize our products through user feedback, testing, validation, and other learnings. This role will help facilitate and run research projects, programs, knowledge sharing, and repositories. The following responsibilities will be shared among our group of Research Coordinators, with the opportunity to carve out and grow areas of focus or specialty among the Coordinators.

Responsibilities:

  • Stay up to date on research methods, trends, and tools
  • Recruit participants for all research efforts
  • Determine/recommend the best possible recruitment source for a given study (understanding the pros and cons of each research method)
  • Schedule research sessions (interviews, etc.)
  • Troubleshoot/adapt to any recruitment issues as they arrive and communicate to team as necessary
  • Co-manages team’s research tools/equipment, software/licenses, documentation, repository, etc. with other research coordinators.
  • Establish best practices for participant recruitment
  • Proactively report out key research data
  • Proactively communicate with product team regarding status of research efforts
  • Develop and manage participant panel growth strategies
  • Own participant compensation (if applicable)
  • Own product-level research repository and how research is shared across teams
  • Onboard new product PMs/UX to research methods
  • Partner with other Lucid research efforts (Sales, Marketing, Customer Support, etc.)
  • Follows/maintains legal, accessibility, and other compliance requirements with research.
  • Other duties as assigned

Requirements:

  • 2 years experience in a UX Researcher or Research Coordination role
  • Experience with research software like Maze, UserTesting, or similar
  • Experience with multiple  user research methods
  • Bachelor’s Degree (preferably in related field such as Psychology, HCI, Design, Human Factors, Software Engineering, Sociology) 

Preferred Qualifications:

  • Experience in a software technology company, working with Product Design and Product Management roles
  • Extremely organized and detail oriented 
  • Collaborates/communicates well with UX Designers, Product Managers, Marketing, product users/research participants, and vendors (if applicable)
  • Ability to juggle multiple research projects and phases across multiple product teams
  • Passionate about user research, user-centered design, and software design
  • Proactive in addressing issues and solving problems that might come up in the logistical planning and execution of a research plan
  • Empathetic, curious, and open-minded

 

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