Job Application for Quality Manager at Luster National

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About the Position

Are you a detail-driven quality professional with a passion for infrastructure excellence? Join a high-impact team delivering one of the region’s most ambitious rail and transit programs. We’re looking for a Quality Manager with a proven track record in the Rail and Transit industry to lead quality assurance and control across complex, multi-phase projects.

In this role, you’ll be at the forefront of ensuring construction and system delivery meets the highest standards of safety, compliance, and performance. You’ll work both in-office and on-site, collaborating with contractors, engineers, and project stakeholders to uphold quality from design through delivery.

This is a long-term, full-time, on-site position located in Washington DC. 

Responsibilities

Develop, implement, and maintain the company’s Project Quality Management System (QMS) in alignment with ISO 9001 standards and client requirements.
Establish and manage project-specific QA/QC plans and inspection test plans for architectural, civil, structural, mechanical, and electrical disciplines.
Oversee quality inspections, audits, and non-conformance reporting; ensure timely closure of NCR’s and implementation of corrective/preventive actions.
Coordinate with design teams, contractors, and consultants to resolve quality issues and ensure consistency throughout design, procurement, construction, and commissioning phases.
Conduct root cause analyses and lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
Provide quality training and mentorship to project teams, subcontractors, and field personnel.
Lead quality meetings, compile reports, and deliver project quality performance metrics to internal and external stakeholders.

Skills and Attributes

Excellent written and verbal communication and interpersonal skills. 
Excellent multi-tasking, organizational, and time management skills. 
Should have a collaborative mindset that fosters teamwork, trust, and positive relationships. 
Should be detail oriented, observant, logical, tenacious, and investigative. 
Should possess natural curiosity, problem-solving abilities, and a passion for continuous improvement both personally and in work. 
Confidence in speaking up to address issues and resolve problems.

Minimum Qualifications

Bachelor’s degree in Civil Engineering, Quality, Construction Management or related field, or equivalent combination of education and experience. 
8+ years' professional experience professional experience in quality management, engineering, and/or auditing. 
Experience leading and/or participating in quality assurance audits. 
Familiarity with construction drawings, codes (e.g., IBC, ASTM, ACI, ASME), and standard QA/QC practices.
Experience analyzing complex data and situations, and resolving them using sound, professional judgment. 
Must understand the needs of all components that are important in building useful quality systems. 
Proficiency with Microsoft Office 365/Suite (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.)

Preferred Qualifications

10+ years' professional experience professional experience in quality management, engineering, and/or auditing. 
Experience managing, coaching, guiding, and assisting technical and administrative staff. 
ASQ Certified Quality Engineer (CQE), or Quality Auditor (CQA).  
Certified ISO 9001:2015 Lead Auditor. 
Certified Six-Sigma Black or Green Belt (CSSBG).

Compensation Details

The salary range listed for this role is $115k-$175k/year ($55-$84/hour) The final salary offered is based on multiple factors and is thoughtfully aligned with each candidate’s level of experience, breadth of skills, total education achieved, certifications/licenses that have been obtained, etc.   

Just LOOK at the Benefits We Offer!

Unlimited Flexible Time Off
Paid Holidays
Paid Parental Leave
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts (Healthcare and Dependent/Elder Care)
Long Term Disability Insurance
Short Term Disability Insurance
Life Insurance and Accidental Death & Dismemberment Policy
401(k) Plan with Guaranteed Employer Contribution
Formal Career Planning and Development Program
$2,500 Annually Towards Professional Development
Wellness Program with Monthly Wellness Stipend
Company Cell Phone or Cell Phone Plan Reimbursement
Free Personalized Meal Planning & Nutrition Support With a Registered Dietitian
Free Personal Financial Planning Services
Employee Assistance Program
Employee Discounts
Employee Referral Bonus
Specific plan details and coverage for each benefit noted above will be provided upon offer.

Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Luster does not accept unsolicited resumes. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.

Please email hiring@luster.com for accommodations necessary to complete the application process.

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Quality Manager

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