IT Support Manager

Protecting and building a future shaped by original ideas, innovations, and creativity.

As a leading online brand protection solution, we help global brands identify and remove counterfeits and pirated content from over 1,500 platforms, and thousands of rogue websites in over 118 countries. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products.

MarqVision’s technology powers everything from detection, monitoring, and enforcement to protect brands at scale. Founded in 2020 by Harvard Law graduates, MarqVision is proudly backed by Altos Ventures, DST Global, Softbank, Atinum Investments and Y Combinator. Our commitment to innovation has also been recognized with a prestigious 2022 Innovation Award from LVMH Louis Vuitton Moët Hennessy (LVMH), and we are honored to be part of the LVMH accelerator program, La Maison des Startups, at the Station F incubator. As we bring forth the next evolution of brand protection, we invite businesses everywhere to join us in safeguarding the creativity that drives our world.

 

How You'll Make an Impact at MarqVision

MarqVision is looking for an enthusiastic IT Support Manager to join our world-class team! We are looking for a skilled and proactive IT Manager to join our team and oversee IT operations across Seoul and our global offices. In this role, you will manage the full lifecycle of IT assets, support employee onboarding and offboarding, and maintain our company-wide tools and systems. This role also offers opportunities to contribute to future-proofing our IT operations by introducing best practices like Single Sign-On (SSO) solutions, global certification management, and the latest IT security practices.

 

What You’ll Achieve

• IT asset procurement and management: Oversee the procurement and inventory management of IT equipment for both Seoul and global offices, collaborating closely with local and international IT vendors
• Onboarding and Software Administration: Handle local and global onboarding tasks, including distributing employee devices (e.g., laptops, peripherals) and setting up user accounts, permissions, and software licenses for platforms such as Google Workspace, Notion, MS Office, etc.
• IT Support: Deliver in-person and remote IT support in a timely manner, resolving hardware and software issues efficiently.
• Tools Maintenance: Manage and maintain company-wide tools, including communication platforms, video conferencing systems, and other business applications
• IT Training: Provide software training as needed to enhance employee productivity and tool utilization
• Policy Development: Create and enforce IT policies to standardize processes and guide technology usage
• Network Management: Design, monitor, and maintain the company’s network infrastructure(e.g., LAN, WAN,and VPN) to ensure stable and secure network performance
• Security Management: Protect IT systems and data by implementing robust security measures(e.g., SOC2) and responding to threats
• Compliance Management: Ensure adherence to legal and regulatory standards(e.g., GDPR) through regular audits and reporting 

 

Skills You'll Need to Bring

• 3-5 years of experience in the IT field 
• Experience and knowledge in IT Specialist position in a global company with more than 100 employees 
• Proven experience working in a hyper-scaling environment, demonstrating the ability to scale systems, best practices, and inventory effectively
• Experience with Hardware-Software system integration 
• Excellent problem-solving skills, and a collaborative mindset
• Fluency in English for smooth collaboration with global team members
• Good verbal and written communication skills, with the ability to work with both technical and non-technical partners

 

Nice to Have

• Experience with management of Single Sign-On(SSO) solutions such as Okta to streamline license management
• Familiarity with the procurement and certification process for IT equipment across multiple countries, ensuring compliance with local regulations and standards 

 

Additional Reference

• MarqVision Company Blog
• Leadership Team

 

Be Part of the MarqVision Team

• 전 세계 10여 개국의 팀원들과 함께 글로벌한 임팩트를 만들어갈 수 있습니다.
• 유연근무제(8~10AM 출근)와 재택근무(주 2일)를 통해 최적의 업무 환경을 선택할 수 있습니다.
• 입사 시 미국 주식 기반의 스톡옵션(ISO)을 제공합니다.
• 구성원들의 건강을 위해 정기 건강검진을 지원합니다.
• 개인의 성장을 위해 오피스에서 영어 회화 교육을 지원합니다.
• 오피스 출근 시 점심 식대를, 야근 시 저녁 식대 및 택시비를 지원합니다.
• 팀 빌딩을 위한 팀 단위 회식비를 지원합니다.
• 다양한 간식, 음료, 커피, 맥주 등을 제공합니다.

 

Interview Process

• Please submit all documents as a PDF file
• The interview process is as follows
• Application Review > Screening Interview > Hiring Manager Interview >  People Head Interview  > CEO Interview 
• The interview process is subject to change.
• This is a full-time position with a 3-month probationary (trial) period
• Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment.

 

Equal Opportunity

At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

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