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Director, Employee Experience

New York, New York, United States

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. 

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including: 

  • Fortune Change the World (2024)
  • CNBC Disruptor 50 List (2022, 2023, 2024) 
  • Fortune Best Workplaces for Millennials (2024)
  • Fortune Best Workplaces in Health Care (2024)
  • TIME 100 Most Influential Companies (2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
  • Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Director, Employee Experience to design and lead a strategy that makes every moment of the employee journey meaningful from onboarding to growth to offboarding. You’ll shape how people experience Maven: how they connect, learn, and belong. Partnering across People and business teams, you’ll turn employee insights into action, drive engagement through authentic programs, and strengthen a culture that reflects Maven’s mission and values. This role reports to the Senior Director, Communications, who leads Internal Communications and Employee Experience at Maven.

As a Director, Employee Experience at Maven, you will:

  • Set the vision for an employee experience that reflects Maven’s values and fuels engagement, retention, and performance.
  • Translate insights into strategy. Use data and feedback to identify what employees need most – and lead initiatives that meet those needs with measurable impact.
  • Be the cultural pulse. Build relationships across every team to understand what drives connection, motivation, and belonging.
  • Reimagine key moments. Own the employee journey from onboarding to offboarding so every touchpoint feels purposeful and consistent.
  • Champion engagement and recognition. Create programs that celebrate impact, strengthen community, and make people proud to work at Maven.
  • Partner with leaders. Coach and advise teams on how to lead with empathy, communicate with clarity, and build trust across the organization.
  • Enable growth. Collaborate with the People team to expand opportunities for learning, development, and career mobility.

We’re looking for you to bring:

  • 7–10+ years leading employee experience, engagement, or culture strategies that drive measurable impact across complex or high-growth organizations.
  • A proven ability to influence senior leaders and align culture, communication, and business outcomes.
  • A deep understanding of what shapes culture, from systems and structure to the everyday moments that define how people feel and work together.
  • Strong data instincts: you listen through both metrics and conversation, turning feedback into clear priorities and measurable change.
  • Exceptional communication and storytelling skills, able to inspire, inform, and connect across all levels of the organization.
  • A high-energy, authentic presence that builds trust quickly and motivates teams to engage and contribute openly.
  • Experience navigating hybrid and distributed environments, building connections and belonging across time zones and teams.

The base salary range for this role is $174,000 - $200,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

  • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days 
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens
  • 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. 

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com. 

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