Back to jobs

Director, Managed Endpoint Services

New York, New York, United States

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. 

 

We're hiring a Director of Managed Endpoint Services to lead our customer-facing managed services operations, with a focus on building and scaling a world-class team that delivers endpoint device management solutions. This role combines strategic leadership with operational excellence, overseeing the delivery of mobile device management (MDM), mobile threat defense (MTD), mobile application management, and security policy enforcement services to our enterprise clients.

The ideal candidate brings proven experience from a managed services provider (MSP) environment, with a strong track record of building high-performing teams and delivering exceptional customer outcomes in endpoint device management.

ROLE AND RESPONSIBILITIES:

Team Leadership & Service Delivery

· Build, lead, and scale a team of MDM specialists, endpoint engineers, and managed services professionals · Develop and execute customer-facing service delivery strategies for endpoint device management across phones, laptops, and tablets · Establish service level agreements (SLAs), key performance indicators (KPIs), and customer success metrics · Drive continuous improvement in service quality, customer satisfaction, and operational efficiency · Mentor and develop team members, fostering technical expertise and customer service excellence

Customer Relationship Management

· Serve as the primary technical escalation point for enterprise clients on managed endpoint services · Lead customer onboarding, implementation planning, and ongoing service optimization discussions · Build trusted advisor relationships with client IT leadership and security teams · Present service roadmaps, performance reports, and strategic recommendations to customers · Collaborate with sales teams on service expansion and renewal opportunities

Managed Services Operations

· Oversee end-to-end managed services delivery for mobile device management platforms (e.g., Microsoft Intune, VMware Workspace ONE, Jamf Pro) · Lead deployment and management of mobile threat defense solutions (e.g., Lookout, Zimperium, Check Point Harmony Mobile) · Manage mobile application deployment, security policies, and compliance enforcement across customer environments · Establish 24/7 monitoring, incident response, and proactive maintenance procedures · Drive automation initiatives to improve service efficiency and reduce manual intervention

Service Portfolio Development

· Define and expand managed services offerings for endpoint device management · Collaborate with Product teams to translate customer needs into service capabilities · Develop standardized service packages, pricing models, and delivery methodologies · Lead evaluation and integration of new endpoint management and security technologies · Create comprehensive service documentation, runbooks, and knowledge base articles

Strategic Planning & Vendor Management

· Develop long-term strategic vision for managed endpoint services growth and capabilities · Manage key vendor relationships with MDM platform providers and security solution vendors · Oversee licensing optimization, contract negotiations, and technology roadmap alignment · Lead cross-functional initiatives with Sales, Marketing, and Product teams · Drive business development initiatives to expand managed services market presence

DESIRED QUALIFICATIONS:

Required Experience:

· 10+ years of experience in managed services operations, with 5+ years in leadership roles · Proven track record building and managing technical teams in a managed services provider (MSP) environment · Deep expertise in enterprise mobile device management platforms and endpoint security solutions · Strong customer-facing experience with enterprise clients and C-level stakeholder management · Demonstrated success scaling managed services operations and driving revenue growth

Technical Expertise:

· Hands-on experience with leading MDM platforms (Microsoft Intune, VMware Workspace ONE, Jamf Pro, MobileIron) · Expertise in mobile threat defense, mobile application management, and device compliance policies · Experience with endpoint security tools, vulnerability management, and threat detection platforms · Knowledge of enterprise device ecosystems (iOS, Android, Windows, macOS) and security frameworks · Familiarity with automation tools, scripting (PowerShell, Python, Bash), and service management platforms

Leadership & People Skills:

· Exceptional leadership abilities with experience building and inspiring 10+ person technical teams · Outstanding communication and presentation skills that make complex technical topics accessible and exciting · Customer success obsession with proven ability to drive retention and satisfaction · Project management experience with complex, multi-stakeholder enterprise implementations · Natural collaborator who thrives in fast-paced, cross-functional environments

 

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $140,000- $170,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

 

 

Keywords: MDM, MobileDeviceMgmt, Mobility

 

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

To learn more about our company visit us at www.mettel.net

Create a Job Alert

Interested in building your career at MetTel? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in MetTel’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.