Team Lead, Account Management

Role:  Team Lead, Account Management

Location: Dallas, TX

 

THE OPPORTUNITY

MiQ is looking for a Team Lead, Account Manager to join our team.

The Team Lead role  will be empowered to protect and grow client relationships across a portfolio of advertisers. This role provides an exciting opportunity to join an innovative company with award winning culture and ambitious growth plans. The Team Lead will manage individual contributors within the Account Management team, focusing on growing existing business through delivering best-in-class service for clients, strategic insights presentations, and upholding internal operational excellence.  This role will have the opportunity to work collaboratively with sales, trading, product and analytics teams on some of the world’s most known brands.

WHAT YOU’LL BE DOING

In the role you will be accountable for, but not limited to, the following:

Client Service: 

• Focus on revenue: ensure Salesforce dashboards are set up accurately to monitor team performance and pacing toward goals 
• Contribute to business growth by identifying incremental opportunities, growing accounts & strategizing new solutions on an ongoing basis, including recommendation of additional products to expand channels
• Lead team in developing best in class client insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data
• Support team to ensure all employees have training and skills needed to successfully navigate their role and achieve delivery against fiscal and strategic objectives. Assess individual and team gaps and develop targeted training solutions.

Coach & Develop:

• Lead and mentor team of account managers, fostering a collaborative and high-performance culture with a focus on learning and development.
• Work with other Team Leads in region and cross-regions nationally to develop onboarding training materials for AM org. 
• Support team with hiring proposals for management review; working with hiring team and support through interview process.  
• Leverage performance management tools to provide thoughtful and actionable feedback to the team when there is opportunity for improvement and upskilling. 

Project Management:  

• Work hand in hand with regional “pod” to ensure client demands are met and client’s expectations are exceeded. This role is responsible for ensuring all client deliverables are best in class and delivered on time, remembering that the job is not done until the client is satisfied.
• Troubleshoot campaign challenges alongside the team.
• Schedule ongoing check-ins with team + client, ensuring timely delivery of all client reporting and ad hoc requests. 
• Ensure timely delivery of all client reporting and ad hoc requests 

Internal Collaboration:   

• Collaborate with internal teams across region(s) to encourage ongoing thought leadership & MiQ product diversification.
• Attend all Sales and AM-related trainings to ensure product knowledge remains current 
• Work with other commercial teams to deliver custom client solutions
• Balance team advocacy with state of the business and client needs to ensure alignment; serve as a resource to team members and consistently meet with each employee to discuss career pathing and growth opportunities.

Communication: 

• Participate in weekly pod syncs and regional Board meetings (client performance review), ensuring alignment across teams by communicating updates and next steps effectively.
• Highlight weekly successes and areas for improvement with the leadership team, holding individual team members accountable and optimizing processes based on insights.
• Effectively communicate strategy & optimizations to internal and external partners; articulating  how MiQ’s agnostic approach and Trading technology/ expertise sets us apart.
• Provide leadership support on key accounts by working closely with team members to strategize and execute effectively.

Innovation:  

• Ensure processes align with client service standards, consistently aiming to surpass expectations.
• Propose solutions to senior team members that proactively support our clients with solving their business challenges. 
• Strategize within the AM department and with sellers during pre-sale periods to grow and develop existing client business and win net new business.
• Stay informed about industry trends through reading related company or industry trade publications and attending earning calls. Serve as a trusted advisor to both internal teams and clients by providing valuable insights derived from these sources.
• Proactively seek input from a diverse range of team members to gather different perspectives.

  YOUR QUALIFICATIONS - 

  Experience:

  • Minimum 8 years of advertising technology and/or media planning experience with programmatic experience highly preferred - previous management experience a plus!
  • Understanding of the advertising industry at large and ability to convey that

  knowledge to others

  • Experience working with Tier 1 agency and client direct clientele
  • Proven commercial experience with clear evidence of delivering high-quality service to advertisers and growing business from “one-time deals” to strategic partnerships measured through revenue and/or business line growth
  • A+ presentation skills with the ability to turn data points into a compelling

  media story.

  Systems:  

  • Proficient in Google Campaign Manager, Sizmek MDX, Salesforce, and

  Atlassian (JIRA).

  • Expertise with the Microsoft Office Suite
  • Experience with Tag Management Systems a plus!
  
  

  Required Skills:

  • Demonstrates ability to effectively persuade and influence a diverse range of stakeholders, direct reports and clients.
  • Possesses a strategic mindset with a proactive and problem-solving approach.
  • Demonstrates strong time management skills and is able to prioritize and meet deadlines consistently.
  • Alignment with MiQ's core values
  • Competitive ‘winning’ mentality with a vision to grow your career as the company scales
  • Ability to balance multiple priorities in a high energy work environment while managing delivery on tight deadlines
  • Strong relationship-building skills, demonstrating high emotional intelligence and a commitment to fostering long-term partnerships.

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

If you have a passion for the role, please still apply.

What’s in it for you 
MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage  

Benefits: 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities

Pay Transparency 

For individuals assigned and/or hired to work in New York City, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MiQ, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current compensation range for this position is $110,000-$120,000. This range may vary for positions outside of New York City as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures.

Regardless of location, candidates can expect during the first few conversations with MiQ’s Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages. Please take a moment to view the MiQ I.D.E.A. Report to learn more about our approach to creating equitable compensation for our people.

Apply today

Equal Opportunity Employer 

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