IT Support Technician (Colombia - Bogotá)

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

We are seeking a Level 1 / Level 2 IT Support Engineer to support the onboarding of a newly acquired LATAM business into MiQ systems and provide day-to-day technical support to employees in the region.

The role will work closely with the IT Manager and wider IT Team to ensure a smooth integration of systems, devices, and users while delivering high-quality IT support across the LATAM region

MAIN JOB RESPONSIBILITIES 

• Provide onsite and remote 1st and 2nd line IT support for LATAM region
• Support the onboarding of acquired LATAM employees into existing MiQ systems
• Supporting enrollment of devices into MDM
• Providing systems access and support
• Working with acquired company to support data transitions
• Shipping and receiving of technical hardware 
• Troubleshoot and resolve all technical issues reported by end users
• Manage support tickets via Jira Ticketing System
• Support AV and meetings for internal and client events
• Onboarding and offboarding of users (General)
• Assisting with software deployment, security updates and patches
• Managing MiQ assets via our Asset Management Solution
• Administering devices via our MDM solution
•     Training and Development
• Assist users in developing their IT knowledge 
• Assist users in the transition of data and acclimation into MiQ systems
•     Asset Procurement
• Work with IT Manager to source hardware vendors in LATAM regions
• Become key contact for vendors and procurement in LATAM 
• Shipping & Receiving of hardware and tech 

REQUIRED EXPERIENCE

• Minimum 2 years experience in technical support role
• Proficient working with MDM (Jumpcloud, JAMF) and Anti-virus solutions 
• Proficient working with SaaS apps (Google Workspace, Okta, Slack, Zoom, etc.)
• Proficient working with both Windows and MacOS
• Ability to work with regional teams (LATAM) 
• Knowledge of workplace communication technologies

REQUIRED SKILLS

• Ability to work in an agile environment
• Excellent verbal and written communication skills
• Strives for efficiency and effectiveness
• Alignment with MiQ's core values/culture
• A can do' attitude to provide energy, drive and enthusiasm
• Stays curious - demonstrates they can learn from anyone, acknowledges weaknesses and is open to growth