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Strategic Account Manager

Remote US

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Our team is changing the face of legal, immigration, compliance, and operational risk. Today, our products run over 2800 corporations of all sizes across the globe, representing six of the Fortune 10, almost 40 percent of the Fortune 500, and over 50,000 users in over 150 countries. These teams depend on our technology and our people to help them grow and protect their organizations. Our approach to work is proactive, collaborative, and committed.

This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customer’s operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech. 

Essential Duties & Responsibilities:

  • Manage key client relationships with particular focus on building strong relationships, retaining current client revenue, and generating additional revenue 
  • Build strategic account plans that focus on mutual-success and customer value 
  • Develop a strong pipeline and reach annual sales and revenue retention targets 
  • Assist leadership in building and maintaining a retention and new revenue forecast
  • Develop an expert-level of knowledge for all Mitratech’s Software applications and modules 
  • Conduct value-based, strategic presentations and lead product demonstrations 
  • Handle customer calls and inquiries in a prompt and courteous manner as well as generate customer renewal, upsell, and cross-sell quotes 
  • Work with other client-facing departments to ensure our clients have a world class and successful experience with all Mitratech’s solutions. 
  • Keep up to date knowledge of the industry, as well as the competitive posture of the company 

Requirements & Skills:

  • Bachelor's Degree; or equivalent experience 
  • A minimum of 5 years of sales and/or account management experience 
  • Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person 
  • High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills 
  • Capable of working independently with minimal supervision and a in a team environment 
  • Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings 
  • Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges 
  • Proficiency in all MS Office applications, with strong knowledge of PowerPoint preferred 
  • Travel - Up to 25% 

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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