Head of Clinical Operations

In a world where healthcare can feel like a maze of bureaucracy and frustration, Mochi Health offers a refreshing oasis. We're not just another telehealth clinic – we're on a mission to rewrite the script on healthcare, starting with the most overlooked areas of medicine. With a dream team of top-tier providers, a commitment to evidence-based practices, and a flair for efficient design, we're reshaping the landscape of patient care across the US.

As a rapidly growing telehealth obesity clinic, our goal is to make weight management accessible and affordable for everyone. Founded by the visionary Dr. Myra Ahmad and supported by a team of exceptional founders and medical professionals, we aim to deliver holistic, patient-centered care that truly makes a difference. As our team expands rapidly, we're proud to call San Francisco our home.

Ready to join a team that's changing the game in healthcare? Come be a part of something big at Mochi Health!

About the Role

We are looking for an experienced and strategic leader to take on the role of Head of Clinical Operations. This position is vital for overseeing the operational aspects of our provider strategy and ensuring exceptional provider experiences. You will play a crucial role in cross-functional collaboration, driving initiatives to completion, fostering a culture of excellence, and developing scalable processes that enhance provider satisfaction and efficiency.

What You’ll Do

• You’ll serve as the core manager for insurance team, clinical operations managers, provider success associates (total of 5 direct reports) 
• Feel comfortable picking up projects halfway from your team, negotiate with product and engineering for resources and get them over the finish line 
• Effectively convey your teams progress, growth, and challenges to the core leadership team
• Communicate project updates to the rest of your team to strike a balance between pushing projects forward and giving your team ownership
• Every day is different: you are responsible for meeting your team where they’re at, identifying the highest priority, and doing what needs to be done to finish the project 
• You manage the recruitment process for our provider team and can work collaboratively with our recruiters to optimize this process 
• You’re creative and excited about building a more robust product for our patients and embrace the new initiatives of your team member

Who You Are

• An adept problem-solver who can navigate complex issues involving multiple stakeholders
• Data-oriented, with a capability to leverage analytics for strategic decision-making
• Clinical experience is not needed: Project management and leadership experience is a must 
• Your head is on the ground, working in the weeds with your team, not in the clouds 
• You’re comfortable with SQL and Tableau 
• You feel comfortable navigating complex relationships with a very large provider team 

Nice to Have

• Startup experience

Life At Mochi

• Medical/Dental/Vision Insurance
• Company Paid Life Insurance
• 401k with Company matching
• 24 days of PTO and 14 paid company holidays
• Generous tech stipend

The estimated salary for this role is between $175,000/year and $225,000/year

#LI-BC1 #LI-Onsite