Manager, RCM Client Success

United States

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  • South Florida Business Journal, Best Places to Work 2024
  • Inc. 5000 Fastest-Growing Private Companies in America 2024
  • 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
  • 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
  • 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

 

ModMed is hiring a Manager, RCM Client Success to oversee team members, including Enterprise Client Advisors, Client Advisors and Leads, who support assigned RCM Specialties and ensure that exceptional service delivery, client satisfaction, and adherence to revenue cycle management objectives are met across assigned verticals. This Manager plays a critical role in ensuring teams are proactively identifying opportunities to improve client KPI metrics, coaching and developing team members to improve client operation opportunities and collaborating with senior leadership on opportunities to better scale their assigned verticals. The primary objective of this role is to drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.

Your Role:

  • Manage and drive client retention, growth, and long-term relationships through exceptional service delivery and strategic account management.
  • Act as an escalation point for complex client issues, ensuring prompt and effective resolution.
  • Collaborate with relevant stakeholders to address client concerns, including operational support, sales alignment, and executive leadership.
  • Develop scalable strategies to support a growing book of business which increases retention and client satisfaction. 
  • Lead and manage a team of specialty-specific supervisors and/or client success advisors, providing guidance, coaching, and support to ensure high-performance levels.
  • Set clear performance objectives, monitor progress, and conduct performance evaluations.
  • Collaborate with internal teams (such as implementation, optimization, operations, sales and technology) to identify opportunities for process improvement and revenue maximization.
  • Analyze client performance metrics, financial data, and industry trends to develop actionable recommendations.
  • Implement strategies to optimize client engagement strategies and enhance overall financial outcomes for clients.
  • Stay updated on industry trends, regulations, and best practices related to revenue cycle management.
  • Continuously enhance your knowledge and skills through professional development activities, attending conferences, and networking with industry experts.

Skills & Requirements:

  • Bachelor's Degree preferred in the following areas of study: Healthcare Administration, Business.
  • Medical Billing & Coding certification is preferred. 
  • At least 5 years of related experience and/or training or equivalent combination of education and experience; At least two years of supervisory experience.
  • Proven experience in revenue cycle management, account management, or client success roles within the healthcare industry.
  • Exceptional problem-solving skills and the ability to handle and resolve client issues effectively.
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at various levels.
  • Excellent client-facing and presentation skills.
  • Demonstrate executive presence and strong interpersonal skills when engaging with high-value or escalated clients, using sound judgment, clear communication, and analytical insights to de-escalate tensions, realign expectations, and reinforce client confidence in the partnership.
  • Extensive knowledge of medical billing/coding, front-office, physician practice management and healthcare business processes.
  • Analytical mindset, with the ability to analyze data, identify trends, and develop strategic recommendations. Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.
  • Ability to manage and integrate information located in multiple software systems.
  • Strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.
  • Professional demeanor required.
  • Excellent ability to manage time.
  • Foster a collaborative and positive team environment, promoting professional development and knowledge sharing.
  • Ability to travel domestically up to 25%.

#LI-LM1 #LI-REMOTE

#LI-REMOTE #LI-SF1

ModMed Benefits Highlight:  At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

  • Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
  • Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
  • Allowances: Annual wellness allowance to support your well-being and productivity,
  • Earned, casual, and sick leaves to maintain a healthy work-life balance,
  • Bereavement leave for difficult times and extended medical leave options,
  • Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
  • Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k):  ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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