Job Application for Knowledge Management Specialist I at Modernizing Medicine, Inc.

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South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

The role of Knowledge Management Specialist Level 1 (KMS1) is to assist the Knowledge Services Department by providing support to our client base regarding our learning platforms.

Essential Duties and Responsibilities:

Provide consistent, professional, and high-quality client support to our client base through an online support queue
Communicate and collaborate across teams and departments to help resolve issues.
Become proficient on the Knowledge Services learning platforms (ModMed® U and ModMed® Communities) to provide both client and internal support.
Performs administrative duties in support of Knowledge Services projects and initiatives.
Practice and enforce text formatting, graphic layout, and other elements that are consistent with ModMed’s visual brand identity.
Opportunities to support the creation of video and written educational content.

Experience and Skills Requirements:

Entry level position; associate's degree preferred.
Excellent spelling, grammar, and punctuation
Moderate to high technical aptitude
Excellent communication and interpersonal skills, both written and verbal.
Ability to manage multiple tasks and prioritize as needed.
Motivation to provide exceptional customer service.
Expertise in evaluating, troubleshooting, and following up on customer issues.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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ACKNOWLEDGEMENT: The information that I am submitting in this application is true and correct. I understand that in the event of my employment by the Company, I shall be subject to dismissal if any information that I have given in this application is false or misleading or if I have failed to give any information herein requested, regardless of the time elapsed after discovery. I authorize the Company to inquire into my educational, professional and past employment history and references as needed to research my qualifications for this position. I hereby give my consent to any former employer to provide employment-related information about me to the Company and will hold the Company and my former employer harmless from any claim made on the basis that such information about me was provided or that any employment decision was made on the basis of such information. I hereby grant the Company, a limited license and right to use, store and process all of the information and data that I have provided or posted in this application, including my resume and other documentation submitted ("Information"), and the right to sublicense this Information to third parties who may have access to this information and data for purposes of assisting the Company in its recruiting and hiring efforts and activities, and/or who host, operate or otherwise perform on the Company's recruiting websites, including this site. I hereby represent to the Company that any Information does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person. I agree to indemnify, defend and hold the Company harmless from any third party claim, action, suit or proceeding arising out of or resulting from the Information. I understand that nothing in this employment application, the granting of an interview or my subsequent employment with the Company is intended to create an employment contract between myself and the Company under which my employment could be terminated only for cause. *** BY TYPING MY FULL NAME BELOW, I hereby acknowledge that I have read and understand the above and I agree to the above terms in their entirety. **

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Knowledge Management Specialist I

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