Job Application for Technical Project Manager 1 at Modernizing Medicine, Inc.

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South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

Champion a positive Customer Journey experience by supporting the various teams that touch the customer from the Sales cycle to Implementation, Pre-Go-Live readiness, Business Process Consulting, and Training, focusing on Lab Readiness for HL7/API deliverables. Lead and manage the scope, remove roadblocks, and plan risk and mitigation related to Lab interface readiness. Also, respond to customer inquiries by understanding, reviewing inquiries, gathering and researching information, assembling and forwarding information, verifying customer understanding, and answering any questions. Knowing about clinical office workflows and identifying gaps in the process with recommended solutions is essential. Work with external and internal staff and teams to install and maintain the necessary integration points, including formats like HL7, APIs, XML, or flat files.

Your Role:

Assist various ModMed teams, Lab vendors, and Customers by defining scope, removing roadblocks, and risk & mitigation planning related to Lab interface readiness at the time of Go-Live.
Champion a positive Customer Journey experience by supporting the various teams that touch the customer from the Sales cycle to Implementation, Pre-Go-Live readiness, Business Process Consulting, and Training, with a specific focus on Lab Readiness for HL7/API deliverables.
Respond to customer inquiries by understanding, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customer understanding, and answering any questions.
Work with external and internal staff and teams to install and maintain the necessary integration points, including various integration formats such as HL7, APIs, XML, or flat files.
Knowledge of clinical office workflows and problem-solving gaps in the process with recommendation solutions.
Work closely with lab vendors and customers to verify data flowing into and out of systems
Develop interface test plans based on functional design and technical requirements

Skills & Requirements:

Bachelor's degree preferred
Typically requires 1-3 years of relevant experience or an equivalent combination of experience and education. Industry knowledge of HL7 and API integrations used in Healthcare
- Data manipulation, handling, and mapping are required.
- SQL, CSV files, and mastery of Excel
- Knowledge of MirthConnect, HL7, and API design patterns, and integration best practices
Project management and successful Customer service delivery experience
Proficient in various business applications and tools, including, but not limited to, MirthConnect, Windows, Microsoft Office Suite, VPN Clients, and Remote access software. Windows Server and SQL Server
Ability to read, interpret, and create technical documents such as specifications and procedure manuals
Maintains a positive and open attitude to change with an ability to adapt to new situations
Ability to quickly learn, analyze, understand, and convey complex information
Ability to speak effectively to groups of customers or employees
Excellent verbal and written communication and interpersonal skills
Ability to effectively work independently and coordinate a team effort
Must have experience in developing and integrating business processes
Knowledge of clinical & lab workflow and operations is preferred
"Tech Speak" can translate the client's workflow into ModMed's solution.
Accountable for actions or non-action
Strong political/interpersonal savvy
Knows when to go to a manager to help coach a peer, but also knows when he can approach a peer directly and give feedback
Innovative/Creative - pushes the status quo
Critical thinker and proactive in approach
Personable in dealing with internal and external clients

#LI-SM1 #LI-REMOTE

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

India

Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

United States

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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Technical Project Manager 1

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