Growth Manager

New York, New York, United States

About Moloco:

Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms. 

That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale.

An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We ranked in the top 10% of the Inc. 5000 fastest-growing private companies for 2023. Recognized as one of 46 leading Cloud Computing companies, receiving the Stratus Award for 2023. In 2023, we received Google’s Cloud DevOps Dreamers Award, a recognition given to companies that are implementing DevOps practices to drive organizational success and high performance. Lastly, Moloco is a 2024-certified Great Place to Work! Check us out on Glassdoor and be sure to get an inside look at working at Moloco on Instagram, Twitter, and YouTube.

Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, Bangalore, Tel Aviv and Tokyo.

Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

The Impact You'll Be Contributing to Moloco:

As a Growth Strategist at Moloco, you’ll play a key role in enhancing customer relationships, optimizing product performance, and driving revenue growth. You’ll contribute to the company’s success by working across teams, solving complex challenges, and ensuring clients get the most out of our AI-powered solutions. Your work will help Moloco scale efficiently and maintain its leadership in the programmatic advertising space.  You will get the full experience and learnings from a dynamic startup based in Silicon Valley made up of industry leaders who are experienced, data-driven, motivated, and humble.

Responsibilities:

Customer Relationship Management

  • Own day-to-day customer relationships, acting as a trusted partner and delivering exceptional client service.
  • Lead multiple partnerships, client meetings, and business reviews.
  • Communicate effectively across multiple mediums (oral and written), both internally and externally, ensuring progress against goals is transparent and well-documented.
  • Prioritize client needs and ensure timely, thoughtful service with high attention to detail.

Product Knowledge and Optimization

  • Become an expert in Moloco’s products and industry to provide insightful education and recommendations to clients.
  • Oversee the setup and monitoring of client campaigns, proactively identifying opportunities for expansion, experimentation and optimization.
  • Utilize data tools (e.g., SFDC, Moloco Cloud Platform, Looker) to analyze performance, produce reports, and advise clients on next steps.
  • Effectively manage cross-functional work streams when needed to identify and fix technical problems.

Revenue Growth

  • Develop and execute strategies to drive upsell and cross-sell opportunities, balancing short-term gains with long-term client success.
  • Use data-driven storytelling and problem-solving to influence stakeholders and drive revenue growth.
  • Maintain deep knowledge of client businesses and align Moloco’s solutions with their evolving needs to capture new revenue.
  • Identify and pitch incremental opportunities that are aligned to client’s growth objectives and scale accordingly in partnership
  • Effective objection handling through problem solving and creative thinking to drive revenue.

Process and Product Improvement

  • Proactively identify opportunities to improve internal processes and collaborate cross-functionally to enhance the quality and efficiency of our services.
  • Provide market feedback to influence product development, working with Product, Data Science, and Engineering teams; ensuring Moloco continues to meet client needs with cutting-edge solutions.

Team Collaboration and Culture

  • Foster a team culture of accountability, collaboration, and high performance, taking ownership of challenges and driving long-term solutions.
  • Evidence of a growth mindset. Demonstrate persistence, positivity, and grit in problem-solving while sharing feedback and information to help the team succeed.
  • Embrace diverse perspectives and promote respectful disagreement resolution to achieve the best outcomes.

Skills, experiences, and mindset that will help you succeed

  • 3+ years of experience in account management, preferably with experience in programmatic marketing or the mobile advertising industry.
  • Translate advertiser marketing needs into clear, data-driven strategies that align Moloco’s programmatic solutions with client KPIs, simplifying complex data for decision-making.
  • Strong ownership mentality, with a proactive, data-driven approach to solving problems and influencing decision-making.
  • Familiarity with big data, MMPs, mobile app ecosystem and ad tech.
  • Strong skills in excel, powerpoint/slides, g-suite preferred.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with both clients and internal teams.
  • Growth-mindset to thrive in a startup environment.
  • A collaborative mindset, with a passion for driving cross-functional projects and delivering results.
  • High sense of urgency, with the ability to thrive in a fast-paced, dynamic environment.
  • Strong attention to detail, coupled with the ability to prioritize effectively across multiple clients and projects.

Our Compensation And Benefits (for United States Residents Only)

In accordance with various state laws, the range provided is a reasonable estimate of the base pay for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, and abilities. We also offer a competitive benefits package.

Base Pay Range:

$95,000 - $142,000 USD

Moloco Thrive: Benefits and Well-Being:

We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click here. 

Moloco Values

  • Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success. 
  • Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible. 
  • Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value. 
  • Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail. 

Additional Resources: 

Equal Opportunity: 

Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression, and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.

Candidate Privacy Notice:

Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our Candidate Privacy Notice.

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