Lead Product Designer, Growth

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London | 💰 £90,000 - £110,000 (depending on experience) + Benefits / About us

About our Growth team:

The Growth Collective at Monzo is focused on, and responsible for making money work for new customers, and the Customer Acquisition team helps them to discover the unique value of Monzo and build healthy financial habits from day one.

• We are champions for our customers. We always aim to offer delightful experiences to the customer, giving them something they want rather than something we want.
• We translate growth hypotheses to bold experimentation. We use the results to validate the direction and understand the path we take.
• We focus on outcomes, not output. We are open to saying “no” to smaller incremental wins, if they distract us from achieving bigger things
• We approach growth as a team sport. We achieve greater things through collaboration, leveraging our differences, expertise, and perspectives.

What you'll be working on.. 

Although Growth Design is a new specialism at Monzo, you’ll be surrounded by an experienced, passionate, and supportive team of product designers, user researchers, and writers - who all strive to ensure our customers, and teammates succeed. We’re a small but mighty team where every designer plays a critical role in improving our community of practice—whether that’s through improving our craft skills to leading rituals to giving great feedback.

Like all designers, you’ll be embedded in a cross-functional product squad, and will be responsible for all design contributions in the team; from initial discovery and user journey mapping through to the implementation of final UI design details (and all the stuff in between). As you ramp up, you’ll grow to deeply understand the customers you’re designing for - whether it’s joining user research sessions, learning from previous insights, or running your own lightweight research and analysis, you’ll strive to understand the what, why and how of the problems you’re solving for. You’ll take a pragmatic approach to balance the ideal experience with knowing where and when to make scoping trade-offs based on technical constraints, experimentation strategy or business risk - advocating for appropriate, intuitive and accessible user experiences. 

Designers partner closely with Product Managers, Engineers, and Data scientists at Monzo to ensure teams aren't just shipping great designs, but they are deeply involved throughout the design process. You won’t be alone - our design and product leadership team is deeply connected to the work each squad and collective is engaged with - helping to make sure long-term strategy, business goals, and experience quality are all in alignment and that there are healthy opportunities for visibility and feedback.

You should apply if..

• A designer who confidently balances quality with humility—stay open minded about alternative directions.
• An adept communicator—whether it’s articulating your work, engaging with others, or writing UX copy.
• Data-centric—whether that’s working with data partners or comfortable wrangling the data yourself.
• Experimentation minded—you are adept at creating hypotheses, creating test approaches and interpreting behaviour.
• Comfortable working in ambiguity, at pace.
• Motivated by cross functional ownership of the touchpoints you work on—you’re used to bringing people together and collaborating deeply on customer problems that span business areas.
• Focused on delivering outcomes and solutions to the problems, as an individual contributor, and a cross functional partner.
• Are familiar with design systems, component libraries, and how to best use them for effective scaling design decisions and growth experiments.
• Have experience designing for Web. We are looking for a multi-channel approach to growth.
• Motivated by failure as a learning experience–not a blocker in moving forward

Bonus points if:

• You have facilitated design sprints.
• You’re comfortable creating scrappy prototypes and testing them with people in ways which give you confidence in the idea quickly.
• You’ve worked with the notion of ‘strong opinions loosely held’—having opinionated views based on data and experience, capable of pivoting quickly as you learn new things.

Our interview process involves 3 main stages: 

• Initial call (30 minutes). A video chat with Natalie who is part of our hiring team.  This focuses on general suitability and fit for Monzo.
• Craft/Case study interview (1 hour). We will ask you to present 1 case study to 2 members of the team including our Director of Product Design for Growth and another Lead Designer.
• Final loop (1.5 hours). 2 interviews covering Impact and teamwork. These typically happen on the same day via 2 separate video calls. 

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on nataliehills@monzo.com

What’s in it for you:

💰 £90,000 - £110,000 (depending on experience) 

✈️ We can help you relocate to the UK 

✅ We can sponsor visas 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-NH1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊