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Internal Communications Lead

Cardiff, London or Remote (UK)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

 

⭐Our People team

We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It runs through everything that we do, and within the People Collective it’s how we set Monzo up for success by bringing mission led people together to do work and banking differently. We foster a culture that centres on our customers and brings together the best of tech with the best of banking. We empower a diverse, high performing, innovative and agile workforce in doing the most impactful work of their careers to date. It’s an ambitious task to scale this culture and ways of working, but it’s a mission we’re committed to. 

 

🔑You’ll play a key role by…

Joining as for our first-ever Internal Communications Lead to help us build a world-class internal comms function from the ground up. If you love telling stories, connecting people, and making sure everyone feels informed and inspired, this is the role for you. This is a brand-new position, which means you’ll have the freedom to shape our internal communications strategy and make a real impact from day one. You’ll report directly into the VP People Experience and work closely with teams across the company to create clear, engaging, and meaningful communications that keep everyone in the loop and aligned with our mission. What you'll be doing:

  • Building from scratch – Designing and launching our internal comms strategy, finding the best ways to reach our people and keep them engaged. 
  • Keeping everyone informed – Making sure teams across Monzo know what’s happening, why it matters, and how they fit in through a multi-channel approach to internal communication. 
  • Collaborating across Monzo - Owning internal communication workstreams that enable the delivery of our company wide goals. 
  • Owning company forums - Whether it’s our all hands, senior leadership meetings or other rituals yet to be created, you’ll ensure they’re hitting the right mark, well attended and bringing to life Monzo magic. 
  • Creating engaging content – Writing crisp, compelling updates, announcements, and stories that people actually want to read.
  • Shaping our culture – Helping to strengthen our company culture by fostering transparency, connection, and a sense of belonging.
  • Partnering with leadership – Working closely with senior leaders to ensure key messages land well and are communicated effectively.
  • Finding the right channels – Establishing and optimising the tools and platforms that make communication easy and accessible for everyone.
  • Listening and learning – Gathering feedback to continuously improve how we communicate and keep people engaged.

 

🤩We’d love to hear from you if…

  • You have experience in internal communications, employee engagement, or a related field and are used to operating within a data driven environment.
  • You have experience in a communications role, working in a company preparing for an IPO, have supported internal communications during an IPO process, or have worked within a publicly listed company. 
  • You’re a fantastic writer and storyteller, able to turn complex ideas into clear, engaging messages.
  • You’re proactive, full of ideas, and excited about building something from scratch.
  • You thrive in fast-moving environments and are comfortable working with stakeholders at all levels.
  • You genuinely care about people and want to create an inclusive and transparent workplace.
  • You know your way around comms tools (Slack is a bonus!) and are happy to experiment with new ways of reaching people.

 

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you!

 

🙌What’s in it for you

💰c£85,000 ➕share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

 

🌈 The application journey has 5 key steps

  • Intro call with the recruiting team
  • First stage interview with the hiring manager
  • Take home task
  • Second stage interview with two peers
  • Final stage interview 

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

The closing date for applications is Friday 28th February. 

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

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