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Team Assistant

London

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

📍London | 💰£30,000 -35,000 (based on experience level) + Benefits | Hear from the team âœ¨

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been confusing, complex and not designed with customers in mind. 

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving customers' problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

What we’re looking for

We’re looking for a super organised and enthusiastic Team Assistant to join our team! You’ll be providing admin support for up to 5 Senior Leaders at Monzo, helping to keep everything ticking along smoothly behind the scenes. We’re after someone who’s proactive, eager to learn, and loves keeping things running like clockwork.

From scheduling meetings and sorting travel plans to keeping everything organized and managing day-to-day tasks, you’ll be a key part of making sure the team can focus on what they do best. It’s a great opportunity if you’re looking to build experience in a fast-paced, collaborative environment where no two days are the same.

This is a brand new role at Monzo! We already have an established Executive Assistant team so we’re excited to expand our support function to reach more areas of the business and provide even greater support to our leaders.

What you’ll be involved in: 

  • Managing our leaders’ time to ensure their diaries are accurate, free from clashes, prioritised and creating space for them to get work done. Proactively supporting them to keep their plates spinning
  • Providing basic inbox support such as clearing spam emails and flagging important emails that your leaders should look at and/or reply to
  • Owning logistical support for your leaders such as arranging travel, planning socials for their team and ensuring they have a meeting room for every meeting if needed
  • Supporting with Team All Hands meetings ensuring they have a room to host in, invites have been sent out and refreshments have been ordered
  • Organising and maintaining shared team files and folders so that everything is easy to find
  • Acting as the go to person for your Leaders 
  • Supporting ad-hoc team requests and small projects as needed

You should apply if:

  • You’ve got some experience in an Administrative role, preferably in a fast-paced environment, but it’s not a deal breaker if you don’t—enthusiasm and a willingness to learn go a long way!
  • You’re proactive, organised, and detail-oriented, with a knack for keeping things running smoothly
  • You’re resilient and flexible, able to juggle competing priorities with ease
  • You have strong communication skills and enjoy working collaboratively with a team
  • You’re excited by the opportunity to be part of a dynamic team where you’ll grow and learn every day
  • You’re not afraid to ask questions to gather the context you need to work autonomously
  • You have the ability to work well independently & work collaboratively as part of a team to get things done
  • You have Fluency in MacOS, Slack, and GSuite tools and the ability to adapt to learn new systems and processes


The Interview Process:

Our interview process involves 4 main stages: 

  • Take home task: This will be sent to you and will be completed ahead of the final interviews.
  • Recruiter call (30 min): with our Hiring lead
  • Full hiring loop (2 x 45 min interviews): 
    • Role specific
    • Behavioural 
  • Chemistry call with some of our Leaders you’ll be working with (30 mins)

Our average process takes around 4-6 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on business-hiring@monzo.com.

Your compensation package:

💰£30,000 - 35,000 base salary ➕ plus stock options
📍This role is based in our London office
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits here

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to businesshiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

#LI-TK1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow. 

Making Monzo work for everyone starts right at the beginning of every Monzonaut's journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

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