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Implementation & Enablement Lead

New York City

Company Overview

Most marketing teams can’t play a meaningful role in breaking through to target accounts because the 1:1 marketing strategies that work don’t scale, and what scales doesn’t work.

Mutiny helps B2B companies generate pipeline and revenue from their target accounts through AI-powered personalized experiences, 1:1 microsites, and account intelligence.

Our customers are some of the fastest growing companies in the B2B space including Snowflake, 6sense, Writer, Segment, and Qualtrics. We are backed by Sequoia Capital, Tiger Global, Insight Partners, and Y Combinator.

About the role:

We’re looking for a proactive Implementation & Enablement Lead to help new customers get set up and fully operational with Mutiny—while also creating resources that make onboarding and ongoing success more scalable.

In this role, you’ll guide customers through their critical onboarding journey, ensuring they successfully implement Mutiny’s technology while also learning how to use it effectively. Beyond implementation, you’ll play a key role in building educational content—helping customers self-serve through documentation, training materials, and enablement resources that accelerate their path to value.

The ideal candidate has both strong technical acumen and a customer enablement mindset—someone who enjoys solving implementation challenges while also proactively improving processes, creating content, and making it easier for future customers to succeed.

What You’ll Do

Customer Onboarding & Implementation

  • Lead customers through the full technical implementation of Mutiny, including script installation, custom domain setup, integrations, and data configuration.
  • Troubleshoot technical challenges related to the onboarding and implementation of Mutiny
  • Guide the configuration of native integrations with key platforms like Salesforce, Marketo, HubSpot, Google Tag Manager, Google Analytics
  • Manage multiple concurrent implementations while keeping customers engaged and on track.

Customer Enablement & Scalable Support

  • Develop educational content to help customers onboard faster—such as how-to videos, help center articles, and troubleshooting guides.
  • Identify common customer challenges and create scalable solutions, reducing dependency on live support.
  • Own and evolve the onboarding knowledge base, ensuring content is clear, accurate, and accessible.
  • Partner with CX, Product, and Engineering teams to surface customer feedback and improve both the product and onboarding experience.

What Success Looks Like

  • Customers get up and running quickly—not just technically, but in understanding how to use Mutiny effectively.
  • Fewer repetitive support questions because customers have great self-serve resources.
  • A growing library of educational content that improves onboarding and long-term adoption.

What you bring:

  • 3-5 years of experience in technical customer-facing roles, preferably in B2B SaaS
  • Outstanding written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders
  • Experience creating assets that help address technical challenges (help center articles, how-to videos, etc..)
  • Knowledge of front-end web technologies including HTML, CSS, and JavaScript
  • Experience with marketing technology platforms and integrations
  • Excellent problem-solving skills with the ability to troubleshoot complex technical issues
  • Strong project management abilities and exceptional organizational skills
  • Proven track record of managing multiple priorities in a fast-paced environment
  • Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment.
  • Based in, or willing to relocate to New York City.

What you’ll get out of it:

  • You will create a name for yourself by getting to work with and support some of the fastest-growing companies in B2B SaaS.
  • You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).
  • You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.
  • You will experience a new way of working. Our team is distributed across North America and the EU with a hub in New York City. We come together as a company for quarterly offsites (most recently in fun cities like Brooklyn, Denver, and Miami). This combination of experience-based work is a competitive advantage we continue to invest in.

Hiring process for this role:

The hiring process for this role looks like this:

  • Round 1: Hiring Manager Phone Screen (30 minutes): you’ll meet with our Head of Technical Services to discuss your experience in customer onboarding and how this role aligns with your career goals. If we think you’re a good fit, we’ll send you a short writing prompt to complete asynchronously to assess your writing skills.
  • Round 2: Technical Challenge (45 minutes): you’ll meet with one of our Product Support Specialists to dive deeper into your technical skills.
  • Round 3: Virtual Onsite (two 30 minute interviews): you’ll meet with more members of the Go-To-Market team to dive deeper into your experience and see if you have potential to be a great fit for Mutiny.
  • Round 4: Final Presentation (45 minutes): we’ll go through a mock implementation exercise to see your approach to a real onboarding!

Our values:

These values define how we approach our work every single day:

😜 Work should feel like play 🏃 Faster always wins 🍯 Stir the pot, regularly 👀 Do the right thing when no one’s watching 🛥️ All hands on deck 🌎 Live in the world you want to change

At Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.

Compensation:

Mutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits. The estimated salary range for this role for US-based employees is $110,000-$130,000 and is determined based on many factors, including prior experience.

These ranges may be modified in the future.

Additional benefits:

  • 3-4x per year offsites in fun cities like Brooklyn, Denver and Miami
  • Flexible paid time off and generous parental leave
  • 100% medical, dental, and vision coverage
  • $1,500 WFH stipend

Mutiny does not accept agency submitted candidates for this posting.

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