Network Automation Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.  New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

Role overview:

New Era Technology is seeking a Network Automation Engineer to provide L1/L2 operational support for our network automation packages. The ideal candidate will have broad networking experience and a passion for automation. This role is essential in ensuring the smooth operation and support of automation tools that enhance our global networking capabilities.

Day-to-day activities:

In this role, you will monitor and support network automation packages, working closely with global networking teams. You will handle L1/L2 operational issues, troubleshoot problems, and collaborate with team members to optimize automation tools. Utilizing your broad networking experience across cloud, data center, and WAN environments, you will ensure that our automation solutions function seamlessly and meet operational requirements.

Responsibilities:

• Provide L1/L2 operational support for network automation packages.
• Monitor automation workflows and address any issues promptly.
• Collaborate with global networking teams to ensure alignment and efficiency.
• Utilize low-code automation tools to enhance operational support.
• Document operational procedures and provide training to team members.
• Assist in the deployment and scaling of automation solutions across the network.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in networking across cloud, data center, and WAN environments.
• Experience with low-code automation tools.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills and ability to work in a global team environment.
• Familiarity with network operations and support processes.

Preferred Skills:

• Experience working with global networking teams.
• Operations (Ops) experience.
• Knowledge of network automation best practices.
• Certifications such as CCNA, CCNP, or equivalent.

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