Support Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role 

Working from our clients site, full time (38 hours) Monday to Friday in a school environment.

We are currently on the hunt for an experienced Support Engineer who has experience working for an IT Systems Integrator or Managed Service Provider.

This role is responsible for providing technical solutions for our clients, including problem resolution, product installation, configuration, testing and product/service recommendations.

Providing customized and dedicated support to our client, this role calls for solid technical knowledge and great customer service skills.

Key responsibilities of the role include:

• Implementation of Windows Servers, Azure, Office 365, Exchange, Networks and Virtual environments
• Assisting in planning and managing roll-outs
• Providing on-site and remote support to customers
• Managing tickets, job priorities and process incoming calls, ensuring SLA's are met
• Reporting on trends in the market and within the customer base, staff progress and new initiatives

Who we are looking for 

This is a customer facing role requiring excellent presentation and communication skills, as well as being highly technical. The role requires a large amount of autonomy, so a candidate who has good time management and organisational skills will be heavily favoured. Technical skills required include:

• A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing and preventive maintenance
• Experience in implementing and troubleshooting leading edge technology solutions 
• Proven experience delivering multiple small-to-medium sized projects - e.g. migrations, upgrades, office moves etc.
• Technical knowledge of Windows Server Operating Systems, Active Directory, Group Policy, DNS, Exchange, Office 365 and virtualisation technologies.
• Practical knowledge of TCP/IP, Cloud Technologies, and IT security
• Solid experience in managing networks and security appliances, ideally in an enterprise environment
• Proven experience with Routing & Switching and VPN technologies
• Good documentation skills 

If this sounds like you apply now!

What we offer 

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industry's latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Comprehensive Employer Assistance Program
• Bonuses and incentives for upskilling
• Referral bonus

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