Senior UX Researcher

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Role

We are seeking a Senior UX Researcher to join our cross-functional UX team within a global pharmaceutical organization. This role is ideal for an experienced researcher who thrives on independently planning and executing high-impact research, translating complex findings into actionable insights, and driving user-centered decision-making in healthcare and life sciences.

This role will partner closely with designers, product managers, developers, and stakeholders to uncover user needs, validate design hypotheses, and improve digital experiences across our suite of internal and customer-facing platforms.

Responsibilities

• Design and execute end-to-end research studies with minimal oversight, including discovery sessions, usability tests, in-depth interviews, field studies, diary studies, and surveys.
• Synthesize findings into clear, actionable insights and present them to cross-functional teams and senior stakeholders.
• Collaborate with designers and product teams to ensure research is tightly integrated into design and development workflows.
• Develop research plans aligned with project goals and timelines, adhering strictly to internal guidelines and compliance standards.
• Maintain rigorous documentation and research artifacts in line with team protocols and regulatory requirements.
• Advocate for the voice of the user across all stages of product development.
• Mentor junior researchers and contribute to research operations initiatives and best practices.

Skills and Qualifications

• 5–8 years of experience conducting UX research, preferably within large enterprise or regulated industries (e.g., healthcare, pharma, financial services).
• Proven ability to independently plan and execute a wide range of qualitative and quantitative research methods.
• Exceptional organizational skills and attention to detail; able to manage multiple projects simultaneously.
• Strong communication and storytelling skills; able to confidently present to and influence stakeholders at all levels.
• Experience working in agile teams and collaborating with UX designers, developers, and product managers.
• Familiarity with digital health, clinical workflows, or pharmaceutical industry contexts is a strong plus.
• Degree in Human-Computer Interaction, Psychology, Anthropology, or related field preferred (or equivalent experience).
• Soft Skills:
  • A strategic mindset and a deep sense of curiosity.
  • Comfort with ambiguity and an ability to create clarity for teams through research.
  • A passion for solving real-world problems that impact healthcare professionals and patients.
  • A self-starter attitude with a strong sense of ownership and accountability.

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