ITMS Implementation Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY: We are seeking a skilled and experienced Cloud and On-Premises Systems Engineer to plan, implement, and provide escalation support in our client’s environments. This role involves working closely with project managers, solution architects, and stakeholders to ensure successful implementation of hardware, software, and network solutions that align with business requirements and technical specifications.

PRIMARY DUTIES:

• Configure and deploy remote monitoring and management (RMM), backup, antivirus, and network monitoring tools.
• Configure, deploy, and maintain Azure Virtual Machines, ensuring high availability and scalability!
• Configure, deploy, and maintain VMware and Hyper-V on-premises infrastructure, including ESXi Hosts, vCenter Servers, Hyper-V Hosts, System Center Virtual Machine Manager Servers, underlying storage platforms, and backup solutions protecting these environments.
• Configure, deploy, and maintain Active Directory infrastructure, including domain controllers, user and group management, and Group Policy Object creation, modification, and troubleshooting.
• Configure, deploy, and maintain Entra ID in Azure tenants, including on-premises or in-Azure Infrastructure as a Service Tenant Entra ID Sync; deploy Intune, configure Intune policies, and troubleshoot deployment and operation of Intune Policies
• Plan and implement the deployment of Azure VPN, including both Client-Server (P2S) and Site-to-Site (S2S)
• Administer E-Mail systems, including configuration of and troubleshooting of Microsoft Exchange on-premises, Office 365, and Microsoft 365 mail services.
• Define Architectural Standards and Standard Operating Procedures in relation to solutions designed & implemented.
• Plan, implement and manage Backup and Disaster Recovery systems based on Datto, Veeam, and other solutions.
• Implement security protocols and policies to ensure compliance with the best practices and regulatory standards based on existing design standards or in concert with New Era’s Governance, Risk & Compliance team’s supervision.
• Provide on-call support as needed to resolve critical system issues.

COMPENTENCY:

• Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.
• Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.
• Ability to communicate effectively and professionally with all customer contacts.
• Ability to provide clear written communication for ticket/project updates.
• Clear written communication to maintain organization and control over all information related to customer tickets and assignments.
• Excellent verbal skills for customer interaction.
• Excellent documentation skills.
• Dedicated to always providing exceptional customer service.
• Proficiency in all aspects of the core technical requirements.
• Strong team collaboration skills.

REQUIRED EDUCATION:

• Bachelor’s or associate degree in information technology, Computer Science, or related field

EXPERIENCE:

• 1-3 years of experience in IT system implementation or infrastructure engineering.
• Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), networking (TCP/IP, DNS, DHCP), and enterprise storage systems.
• Experience with cloud platforms (e.g., Azure, AWS) and enterprise tools such as Active Directory, Microsoft 365, or SCCM.
• Excellent problem-solving, communication, and project coordination skills.
• Excellent communication and documentation skills.
• Ability to work independently and in a team environment, as needed.

LANGUAGE SKILLS: English

PREFERRED CERTIFICATIONS/Skills:

• Microsoft Certified: Azure Administration Certificates, Azure Solution Architecture, SharePoint Online Administration, and others.
• Broadcom/VMware Certified Professional
• Hybrid Cloud Architecture Experienced

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK: M-F 8-5, S/SU (when required), M-F after hours (when required)

TRAVEL: Up to 10% of travel may be required throughout the year.

QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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