L2 Network Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

We’re seeking an experienced L2 Network Engineer to support and optimize enterprise-level network infrastructure. The role involves troubleshooting complex LAN/WAN issues, configuring Cisco and Arista devices, managing firewalls, and ensuring high network performance. Strong knowledge of BGP, OSPF, MPLS, QoS, and hands-on experience with Zabbix, Netbox, and ServiceNow are essential.

Responsibilities:

• Significant operational experience with IP networking, network hardware), Network Security/Firewall Management, routing protocols (BGP, OSPF, EIGRP, RIP, etc), and Wide Area Networks.
• Troubleshooting complex network outages.
• Troubleshooting tools such as traffic analyzers.
• Test, install troubleshoot network configurations.
• Review technical requirements for deployment.
• Develop design and system configuration based on technical requirements.
• Recommend enhancements/changes to system design.
• Escalation of problems as appropriate to management.
• Support during and after network cutovers and change to the environment

 Skills required:

• Bachelor's degree in related technical/business areas or equivalent work experience
• 5+ years’ experience with enterprise-level network troubleshooting.
• At least 5 years’ experience in network operations, following an ITIL and ITSM framework
• Knowledge of NOC tools such as Netbox, monitoring Zabbix, IP fabric, ServiceNow
• Troubleshooting, and monitoring of core LAN/WAN/MAN services.
• Experience with Cisco and Arista routers and switches
• Knowledge of Cisco and Aruba Wireless LAN, troubleshooting with Cisco Prime and/or DNAC technology
• Experience troubleshooting firewalls and various other hardware (ie. Cisco, Palo Alto, Fortinet)
• Proficient in routing protocols: TCP/IP, MPLS, BGP, EIGRP, OSPF, HSRP/GLBP, Multicast, IP CEF
• Advanced performance tuning and capacity management concepts
• Through understanding of IP concepts including routing, VLAN's, QoS, tuning and capacity management concepts
• Current Cisco data networking certifications i.e. CCNA, CCNP, strongly preferred, but not required.
• Experience working in large enterprise networks is desired.
• The ability to work under pressure and interface with senior management will be key to these roles.

• Required expertise in:
  • Cisco ACI
  • WiFi (Cisco legacy and 9k controllers) + Aruba
  • Cisco ISE
  • F5 (Load Balancer + Access Gateway)
• • Familiarity with the following vendors/technologies:
    • Arista, Cisco, Palo Alto, Fortinet

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