Vitality Copilot Solution Architect

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

SUMMARY:   

We're seeking a talented consultant to join our growing AI Solutions practice and help clients unlock the transformative potential of Microsoft Copilot and AI-powered productivity tools. You'll work on cutting-edge implementations that reshape how organizations work, collaborating with diverse clients and solving unique challenges on every engagement. 

This role offers the rare opportunity to become an expert in emerging technology while it's still taking shape. You'll receive extensive training, Microsoft certifications, and hands-on experience with the latest AI tools—positioning yourself at the forefront of the AI revolution in enterprise software. 

HIERARCHY: Will report to in country Service Delivery Manager and AI Practice Leader 

PRIMARY DUTIES:  

Client Engagement & Strategy 

• Partner with clients to identify high-impact use cases where Copilot and AI can drive measurable business value 

• Conduct discovery workshops to assess business processes, pain points, and opportunities for AI-enabled optimization 

• Develop implementation roadmaps and change management strategies aligned with organizational goals 

• Facilitate stakeholder alignment across technical and business teams 

Solution Design & Implementation 

• Design and build custom solutions using Microsoft Copilot Studio, including custom copilots, plugins, and integrations 

• Configure Copilot for Microsoft 365 to optimize adoption across departments (Sales, Marketing, Finance, HR, etc.) 

• Integrate Copilot solutions with existing systems using APIs, connectors, and the Power Platform 

• Develop and refine prompts, conversation flows, and AI behaviors for optimal user experiences 

• Ensure data governance, security, and compliance requirements are met in all implementations 

Training & Enablement 

• Design and deliver training programs to drive user adoption and build internal capability 

• Create documentation, playbooks, and best practice guides 

• Coach client teams on prompt engineering, effective Copilot usage, and continuous optimization 

• Measure adoption metrics and iterate on training approaches 

Technical Leadership 

• Troubleshoot complex technical issues and provide expert resolution 

• Stay current with rapidly evolving Microsoft AI features and capabilities 

• Contribute to internal knowledge sharing and practice development 

• Mentor junior team members on emerging AI technologies 

COMPENTENCY: 

Technical Skills 

• Strong experience with Microsoft Power Platform (Power Apps, Power Automate, or Power BI) 

• Working knowledge of Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange) 

• Experience with API integrations, REST APIs, or Microsoft Graph API 

• Understanding of data integration concepts, data modeling, and data governance 

• Basic to intermediate knowledge of Azure fundamentals 

• Familiarity with AI/ML concepts, prompt engineering, or conversational AI 

Consulting & Soft Skills 

• Proven ability to understand business requirements and translate them into technical solutions 

• Excellent communication skills—able to explain complex technical concepts to non-technical audiences 

• Strong analytical and problem-solving abilities 

• Experience facilitating workshops, leading meetings, and managing stakeholder expectations 

• Self-motivated with ability to manage multiple client projects simultaneously 

• Comfortable with ambiguity and rapidly changing technology landscapes 

REQUIRED EDUCATION: 

• Bachelor's degree in Computer Science, Information Systems, Business, or related technical field 

• 3-7 years of professional experience in technology consulting, enterprise software implementation, or related field 

• Experience working directly with clients in a consulting or customer-facing technical role 

EXPERIENCE: 

Technical Skills 

• Strong experience with Microsoft Power Platform (Power Apps, Power Automate, or Power BI) 

• Working knowledge of Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange) 

• Experience with API integrations, REST APIs, or Microsoft Graph API 

• Understanding of data integration concepts, data modeling, and data governance 

• Basic to intermediate knowledge of Azure fundamentals 

• Familiarity with AI/ML concepts, prompt engineering, or conversational AI 

Consulting & Soft Skills 

• Proven ability to understand business requirements and translate them into technical solutions 

• Excellent communication skills—able to explain complex technical concepts to non-technical audiences 

• Strong analytical and problem-solving abilities 

• Experience facilitating workshops, leading meetings, and managing stakeholder expectations 

• Self-motivated with ability to manage multiple client projects simultaneously 

• Comfortable with ambiguity and rapidly changing technology landscapes 

LANGUAGE SKILLS: English 

QUALIFICATIONS: 

Technical Experience 

• Hands-on experience with Microsoft Copilot (any version) or Copilot Studio 

• Experience with Azure AI services, Azure OpenAI, or other AI platforms 

• Programming or scripting ability (PowerFX, TypeScript, Python, JavaScript, or C#) 

• Knowledge of security and compliance frameworks (SOC 2, GDPR, HIPAA) 

• Experience with conversational AI, chatbot platforms, or virtual agents 

• Background in data analytics, business intelligence, or process automation 

Certifications 

• Microsoft Certified: Power Platform Fundamentals (PL-900) 

• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) 

• Microsoft Certified: Azure Fundamentals (AZ-900) 

• Microsoft Certified: Azure AI Engineer Associate (AI-102) 

• Any AI, machine learning, or emerging technology certifications 

Industry Experience 

• Previous work in management consulting, systems integration, or enterprise software 

• Experience across multiple industries (Financial Services, Healthcare, Manufacturing, etc.) 

PHYSICAL DEMANDS:  N/A 

 WORK ENVIRONMENT: Onsite 

 EXPECTED HOURS OF WORK: Normal UK Business Hours (M-F 8A-5P or equivalent) 

 TRAVEL: Up to 25% 

 QUALIFICATIONS:   To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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