Senior Director, Product Management – Platform Services

Summary

As a Senior Director of Product Management for Integrated Services, your role involves overseeing the development and management of a portfolio of internal and external services that provide comprehensive solutions for Fans, Clubs, Marketing, and our Direct-to-Consumer groups.

Responsibilities

Here are some key responsibilities and tasks you might be involved in:

• Strategic Planning: Working with stakeholders to develop and execute the strategic vision for integrated services, aligning with the overall business objectives of the company. This involves analyzing market trends, identifying opportunities, and defining product roadmaps for a portfolio of core services. Approves, sponsors, and spearheads the implementation of strategic initiatives, securing the support of senior management. Reviews and updates the operating model to ensure the organization is correctly positioned for new technologies and disciplines.
• Product Development: Lead technical product teams in the development of a service catalog of internal and external-facing services. The portfolio of services includes Customer Identity Management (CIAM), APIs, Content Management Systems, Video Player/Services, Ad Technology, E-commerce, and Direct to Consumer SaaS integrations as well as 3^rd party SaaS offering that help drive engagement across a variety of fan facing experiences (ex. NFL Mobile, NFL+, Club Apps, Fantasy Football, Broadcast Partners). Working with different groups in the business such as Engineering, Direct-to-Consumer, Marketing, Operations, Business Partners, NFL Club Digital teams, and other Product teams to ensure we have the right set of capabilities to support our objectives.
• Product Evaluations: Working with Engineering and Stakeholders to evaluate feasibility, cost, scalability, and sustainability of potential new services and capabilities.
• Stakeholder Management: Collaborate with internal stakeholders such as Ad Sales, Direct-to-Consumer, Marketing, NFL IT, ISO, Legal, Engineering, Business Development, Operations, and other groups to develop a long-term strategy for the portfolio of services in support of our business needs. Act as a liaison between different departments to facilitate communication and coordination.
• Customer Engagement: Engage with customers to gather feedback, understand pain points, and identify opportunities for improvement. Use customer insights to drive product innovation and enhance the overall customer experience.
• Financial Management: Manage the financial aspects of the services product portfolio, including budgeting, forecasting, and contract negotiations.
• Go-to-Market Strategy: Develop and execute go-to-market strategies for new services, including operationalization, messaging, defining service level agreements, and communication strategies for consumers of services.
• Performance Monitoring: Establish key performance indicators (KPIs) to track the success of integrated service offerings. Monitor performance metrics and use data-driven insights to optimize product performance and drive continuous improvement.
• Team Leadership: Subscribing to a servant leadership philosophy, manage and mentor a team of product managers to reach their full potential. Providing guidance, support, and professional development opportunities to foster growth and success within the team. Develops, directs, coaches, mentors, and reinforces team members in line with the mission, vision, values, goals, and performance standards of formal and informal teams. Fosters an environment of collaboration and a strong customer service culture. Inspires, motivates, and guides team members by fostering commitment, team spirit, and trust. Foster and develop a culture where behaviors are modelled to align with our leadership attributes and celebrated.
• Standards and Compliance: Ensure that product service offerings comply with relevant organizational and industry standards related to media rights and subscription services.

Overall, as a Senior Director of Product Management for Platform Services, your role is to drive the strategic direction and success of the NFL platform service offerings, balancing stakeholder needs, market dynamics, and business objectives.

Required Qualifications

• 12 or more years of experience in Media Distribution, Subscription Business, E-commerce, API Services, or other relevant fields.
• 6 or more years of team management responsibilities.
• Preferably five or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization.
• Demonstrated experience in strategic planning, organization design, and development.
• Preferably proven experience or demonstrated capability supporting the operations of services with a strong technical acumen.
• Extensive experience working in an agile development environment.
• Comfortable working in a matrixed product development organization where dependency management is key.

Terms / Expected Hours of Work

• NFL employees are required to work 40 hours per week in the office

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting, that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials, or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.