Job Application for GameDay Operations Manager at The National Football League

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Overview / Objective

The NFL Digital Media group is seeking a GameDay Operations Manager to support live NFL games and tentpole events. The GameDay Operations Manager will play a pivotal role in ensuring the seamless operation and delivery of our digital products during NFL game days. The successful candidate will collaborate closely with cross-functional teams to enhance the fan experience through innovative digital solutions. Focused on Live Support leadership, the GameDay Operations Manager will oversee gameday staff scheduling, technical support, and quality assurance—ensuring consistency and quick responses when it matters most.

Responsibilities

Oversee staff scheduling and assignments for live gameday and tentpole event support
Coordinate all aspects of live game day operations for our digital platforms, ensuring smooth execution and minimal downtime
Provide technical support and troubleshooting during live events to quickly resolve issues and maintain high-quality standards
Conduct thorough testing and quality assurance checks on digital products before, during, and after game days to ensure optimal performance and user experience
Train and prepare the team for gameday support, ensuring they are equipped with the necessary knowledge and skills to handle live operations efficiently
Work closely with product management, engineering, content, and marketing teams to align game day strategies and deliver cohesive digital experiences
Oversee relationships with third-party vendors and service providers to guarantee service level agreements (SLAs) are met
Responsible for publishing rules on how to access games on NFL digital platforms
Manage a comprehensive incident response protocol and provide communication updates to senior leadership and business stakeholders
Additional responsibilities as assigned by the Product Operations leadership team

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent practical experience)
5+ years proven experience in live operations management, preferably in a digital media or sports broadcasting environment
Strong technical background with proficiency in digital platforms, streaming technologies, and content management systems
Excellent project management skills with the ability to prioritize tasks and manage multiple deadlines effectively
Exceptional communication and interpersonal skills to collaborate effectively with internal teams and external partners.
Flexibility to work variable hours, including weekends and evenings, to support live events and resolve operational issues as they arise
Passion for sports, particularly NFL football, and a deep understanding of fan engagement through digital platforms
Ability to understand and document business rules

Preferred Qualifications

Demonstrated ability to adapt to new technologies and learn quickly
Familiarity with the Media and Entertainment industry
Appreciation and/or love of football

Other Key Attributes / Characteristics

Proactive problem solver with a passion to learn new technologies and ways of working
Effective collaborator who enjoys working as both a leader and individual contributor

Physical Demands

Normal physical demands of working in an office setting

Travel

Occasional travel may be available as business needs arise – 15% travel may be required

Terms / Expected Hours of Work

NFL employees are required to work 40 hours per week.
Must be flexible to work weekends (specifically Sundays in-season and Holidays)
Must be able to work all NFL Game Days, including Pre-season, Regular Season, and Playoffs, in-office.
Must be able to work on holidays (e.g., Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's Day)

Salary

$110,000 - $140,000 USD

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

WHO WE ARE:

NFL Core Values:

Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.

NFL Leadership Attributes:

Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
Execute: We take action with precision, delivering results that drive our goals forward.
Inspire: We motivate others through vision, energy, and a commitment to excellence.
Live Our Values: We embody our core principles in every decision and action.
Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact

WHO YOU ARE:

Talent Attributes: What we expect for our employees:

Embody an enthusiastic, proactive can-do attitude
Embrace grit, free from ego or entitlement
Excel as a relationship builder, with the ability to influence
Eager learner, driven by passion rather than just ambition
Encompasses an incredible work ethic with an agile mindset

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GameDay Operations Manager

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