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Agency Asset Manager, Freddie Mac

Charlotte, North Carolina, United States

At Northmarq, you can be part of something special. Northmarq is a unique capital markets resource for commercial real estate investors, providing our clients access to experts in debt, equity, investment sales, loan servicing, and fund management. We offer you a career path with best-in-class training, and we foster inclusive teams committed to collaboration, mentoring, and growth. At Northmarq, we will help you unlock your potential – whether you are an industry veteran or you’re just getting started. Your new career is waiting. Start something special today. Northmarq was voted by Real Estate Forum as one of The Best Places to Work in Commercial Real Estate! 

Northmarq is seeking an experienced Agency Asset Manager to join our Servicing team in our Charlotte office. This position requires a deadline-driven, service-focused, and detail-oriented individual who will be responsible for underwriting borrower consent requests, mentoring and training others within the department, calculating/coordinating loan payoffs, new loan audits, financial statement and rent roll analysis, watchlist monitoring, reserve disbursement requests, processing insurance losses, and satisfying investor requirements. Focus will be on commercial mortgage risk management and customer service. Additional responsibilities may be added to align with department strategies and objectives.

*This position offers a flexible work environment and is available for an immediate start.

Specific Responsibilities

  • Manage a portfolio of increasingly complex commercial real estate loans while strengthening relationships with key lenders and support senior team members with key tasks on more complex commercial real estate loans. Specific responsibilities include:
  • Work with a diverse range of Freddie Mac lenders, companies, private clients, and investment lenders, providing a personalized, client-centric experience tailored to each lender’s specific guidelines and requirements.
  • Provide premier customer service to lenders, borrowers, other servicing staff, and regional offices.
  • Audit new loan boarding and setup to ensure loan terms and covenants were accurately captured in the servicing system.
  • Perform other reasonable tasks/projects as assigned within the department.
  • Review and make recommendations for releases from reserves including capital expenditure, repair, debt service reserve, rental achievement, TI/LC, and insurance loss.
  • Analyze annual and quarterly financial statements for multifamily and commercial properties in accordance with the requirements of Freddie Mac and conduit lenders.
  • Calculate and coordinate loan payoff requests, including yield maintenance calculations.
  • Coordinate with legal counsel and borrowers to document and close transactions upon final lender approval.
  • Monitor and update monthly loan reports utilized by lenders and management to analyze portfolio risk.
  • Process insurance loss requests, manage proceeds, and monitor the restoration of the property.
  • Follow up with borrowers to resolve any post-closing deferred maintenance items or other high-risk items identified during the annual inspection.
  • Follow up with borrowers regarding variances and general income and expense questions.
  • Analyze and make recommendations for lender consent of borrower requests, including lease approvals, maturity extensions, partial releases/substitutions of collateral, easements, condemnations, ownership transfers etc.
  • Manage a portfolio of Freddie Mac loans with varying requirements and regulations.
  • Monitor and collect outstanding mortgage payments, carefully documenting collection efforts.
  • Assist Manager(s) with monitoring team tasks, reviewing write-ups/recommendations, quality control, and lender feedback.
  • Perform financial covenant testing calculations including NOI, DSCR, debt yield, etc.
  • Provide training and mentoring across the team on areas of expertise including risk management, underwriting and general CRE knowledge.
  • Minimal business travel for lender visits, industry/company conferences, etc. (1-3 times per year).
  • May participate in department strategic initiatives.
  • Serve on procedure committees updating policies for the Portfolio & Asset Management Department.
  • Assist team members on advanced or complicated consent requests.
  • Review property repair verification inspections conducted by third party vendors and regional offices.
  • Strategically manage workload to uphold portfolio standards and align with departmental objectives.

Education and Work Experience

  • Bachelor’s Degree, preferably in the finance, real estate, or accounting area.
  • 4-7 years of experience in finance or accounting. Background in commercial lending or asset management preferred.
  • Strong skills in Microsoft Outlook, Excel, and Word
  • Strong knowledge of commercial real estate finance and commercial loan terminology
  • Demonstrate strong analytical, asset management and underwriting skills.
  • Demonstrated leadership and training abilities
  • Excellent verbal and written communication skills
  • Strong organizational and prioritization skills, with ability to manage multiple assignments while meeting deadlines
  • Ability to work both independently and within a team, with minimal supervision
  • Attention to detail and accuracy required
  • Problem solving skills to reflect level of responsibilities
  • Ability to maintain sensitive and confidential information

Northmarq offers a highly competitive benefits package including: medical, dental, vision, paid time off, 401K match and an annual discretionary contribution based on business performance, paid parental leave and adoption assistance, education assistance, volunteer paid time off, charitable contribution match and so much more!

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