Job Application for L2 Technical Support (Managed Service Provider) at Offshore Launch

Responsibilities:

Handle after-hours support calls to ensure continuous service for clients to resolve tickets promptly and efficiently.
Act quickly to fix issues before they become bigger problems.
Provide T2/ T3-level support.
Provide remote support for desktops, laptops, and servers, specifically Microsoft Windows 7, 8, 10, 11, and Windows Server 2012-2022.
Use our remote monitoring tool, N-Able N-sight (formerly N-able RMM) to proactively watch for and fix hardware failures, login issues, and viruses.
Proactively address system warnings and alerts to prevent issues before they affect users.
Administer and troubleshoot Office 365 and Google Workspace environments.
Take care of server backups using Shadow Protect by Arcserve.
Set up and troubleshoot SonicWall firewalls.
Use PowerShell and batch file scripting to automate tasks.
Keep track of and resolve issues using the Autotask ticketing system

Requirements:

Minimum of 5 years of experience in IT consulting or MSP environments (non-negotiable).
Extensive experience with remote support tools and technologies.
Proficient in managing and troubleshooting Windows operating systems and servers.
Strong knowledge of Office 365 and Google Workspace administration.
Extensive experience with SonicWall firewalls, and Arcserve Shadow Protect.
Strong expertise in Active Directory and Azure/Entrada management and migration.
Strong familiarity with PowerShell scripting and batch file scripting.
Strong familiarity with DATTO RMM
Strong understanding of PSA or ticketing systems.
Confident problem solver and experienced solutions architect.
Experience with Druva (bonus).
Excellent English communication skills, both verbal and written, with minimal accent (non-negotiable).
Ability to work independently and solve complex technical issues with minimal supervision.
Willing to work PST hours

Compensation & Benefits (to be provided by Offshore Launch):

$1600-1800 depends on experience
$500 bonus at 90-day
13th month pay (paid on Jun 1 and Dec 1).
Performance-based bonuses
Comprehensive HMO policy, including dependents.
Annual continuing education budget to support professional development
Start date: ASAP

Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

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L2 Technical Support (Managed Service Provider)

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