Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Account Manager

Location: Hong Kong

About the role: 

We're seeking an experienced Account Manager to join our new studio team, based out of Hong Kong. You will be working within a leading global investment firm, supporting primarily the APAC part of the business. This role offers the opportunity to lead creative projects from concept to completion while delivering exceptional client service.

The client's culture is built on strong Nordic heritage combined with a global mindset. Their values drive everything they do:

• High-Performing: Maximising effort and results through collaboration with an urgency to take action and make an impact.
• Respectful: Acting with integrity and humility, showing regard for stakeholders and colleagues.
• Entrepreneurial: Being innovative and accountable, taking risks and learning from mistakes to succeed long-term.
• Informal: Being inclusive and non-hierarchical – everyone is encouraged to be themselves and speak their mind, contributing to an engaging, friendly work environment.
• Transparent: Being open and honest with each other and external stakeholders, raising issues when difficulties arise.

The Account Manager is responsible for running creative and production processes to drive projects from brief to delivery. They will have a good understanding of professional services and are confident working in agency teams. They create timing plans and budgets on OMG (our project management platform), assume responsibility for the review and approval process of creative output, and ensure the projects they own are delegated to the creatives and liaise with the team in the UK. This role will be underpinned by passion and ambition, and those with experience in running digital content and social campaigns within the professional services space will have an advantage.

What you will be doing: 

• Taking overall ownership of integrated creative projects from brief to fulfilment
• Liaising with clients to determine campaign scope and produce estimates (when needed) and schedules
• Scheduling projects in line with the correct internal resource and helping to source external resources where necessary
• Ensuring projects follow the agency process and are completed on time and on budget
• Managing project workflows utilising AI-powered creative tools
• Communicating project status, challenges, and solutions to internal teams and client stakeholders
• Facilitating client meetings and presentations, documenting key decisions and action items
• Escalating any queries concerning invoicing or estimates provided by the studio on their projects to the AD

What you need to be great in this role: 

• Previous experience working with B2B Private Equity clients is essential
• Strong track record in executing campaigns across multiple platforms
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong, effective working relationships
• Previous experience of project budget management and scheduling
• Demonstrated experience managing teams that utilise AI-powered creative tools
• Financially conscientious when managing the delivery of a project, ensuring all relevant parties are aware of the financial implications of delays, additional amends, and re-briefs
• Ability to identify areas for potential growth and work with the wider team to bring solutions
• Passion for and inquisitive about AI and new technologies 
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical.

Req ID: 17580 

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.