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Director, Sales Operations & Enablement

New York, NY

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Director, Sales Operations & Enablement

Location: New York, United States

 

About the role: 

You'll be the strategic architect behind OLIVER's sales operations excellence, ensuring our revenue engine operates with precision and insight. Working at the intersection of data, process, and sales performance, you'll translate pipeline analytics into actionable deal strategies that accelerate our growth in integrated creative and technology services. We're looking for someone who combines operational rigor with sales intuition, finding systematic approaches that support individual deal success. Success means building a sales organization that consistently delivers predictable revenue growth through optimized processes and empowered sellers

 

What you will be doing: 

  • Ensure forecasting accuracy through disciplined Salesforce data management, proper deal weighting, and aligned commercial forecasting processes 
  • Partner with sales leadership to assess deal health, surface risks early, and provide strategic guidance on complex brandtech opportunities 
  • Drive pipeline optimization by identifying deals stuck at specific stages and providing targeted content, strategies, and coaching to accelerate progression 
  • Build and refine sales playbooks for both new business acquisition and organic growth, tailored to our creative + technology value proposition 
  • Enable deal success through hands-on support with individual sellers, offering tactical advice based on deep understanding of buyer psychology and sales methodology 
  • Create sales content and tools that address common objections, competitive positioning, and value demonstration for integrated creative-technology solutions 
  • Analyze pipeline trends to identify patterns, bottlenecks, and opportunities for process improvement across the entire sales cycle 
  • Optimize CRM configuration and data flows to provide actionable insights while minimizing administrative burden on sales teams 
  • Lead sales training initiatives covering methodology, tools, and The Brandtech Group positioning for complex consultative sales 
  • Deliver predictable revenue outcomes through systematic pipeline management, accurate forecasting, and consistent deal velocity improvement 

 

What you need to be great in this role: 

  • 5+ years combined sales and operations experience with at least 3 years in direct selling roles (preferably consultative B2B sales) 
  • Deep Salesforce expertise including configuration, reporting, automation, and data governance for complex sales processes 
  • Revenue forecasting experience with track record of maintaining forecast accuracy within 5% variance 
  • Sales methodology proficiency (MEDDIC, Challenger, Solution Selling) applied to complex, multi-stakeholder deals 
  • Proven ability to assess deal health and provide strategic guidance that moves opportunities through pipeline stages 
  • Experience supporting sellers with tactical advice, content, and coaching based on deep understanding of buyer behavior 
  • Complex sales cycle expertise including deals with 6-12 month cycles, multiple decision-makers, and seven-figure values 
  • Understanding of professional services sales preferably in creative services, consulting, technology, or marketing services 
  • Data analysis skills that translate pipeline metrics into actionable insights for sales teams and leadership 
  • Process improvement experience designing and implementing sales workflows, playbooks, and enablement programs 
  • CRM administration expertise with ability to optimize data structure, reporting, and user experience 
  • Sales content development including battle cards, case studies, ROI calculators, and competitive positioning materials 
  • Partnership skills with sales leadership, marketing, finance, and delivery teams to align on revenue goals and processes 
  • Training and enablement experience developing and delivering sales training programs for diverse audiences 
  • Stakeholder management across multiple business units, especially in matrix organizations with creative and technology teams 
  • Communication skills that translate complex data into clear insights and recommendations for senior leadership 
  • Marketing services industry knowledge with understanding of creative agency, consulting, or professional services business models 
  • Technology experience preferably in martech, SaaS, or platforms serving marketing organizations 
  • Interest in technology convergence and how creative + technology solutions address complex marketing transformation challenges 
  • At the time of this posting, the base salary for this position may range from $165,750.00 to $185,250.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. 

 

Req ID: 17017
#LI-director 

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations  

 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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