Site Reliability Engineer II

Please note that candidates based within a commutable distance to the Mexico City office will be hybrid in office 2x a week starting in October 2024.

About OpenTable

With millions of diners, tens of thousands of restaurants, and 25 years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Since its inception in 1998, OpenTable has seated more than 1.5 billion diners in over 20 countries. The Company is headquartered in San Francisco, California, and the OpenTable service is available throughout the United States, as well as in Canada, Germany, Japan, Mexico, the UK and many more locations.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

In this role, you will:

• Design, implement, and maintain multiple observability systems in OpenTable's on-prem data centers.
• Be responsible for the uptime of logging and metric systems that hold hundreds of Terabytes worth of data, across multiple regions.
• Be customer-focused, and help OpenTable's global engineering teams get the most value out of our metrics and logs.
• Be required to context switch between different systems when troubleshooting.
• Communicate with peers around the world in different time zones over Zoom and Slack.
• Collaborate with engineering and product leadership to define priorities and set delivery goals.
• Be a member of a 12-hour On-call rotation that swaps out weekly.
• You will be encouraged to automate, to reduce the number of emergency calls.

Please apply if you have:

• Good verbal communication and written documentation skills.
• Proven experience in a DevOps role or related.
• Excitement to learn new technologies and stacks.
• Solid understanding of DNS, TCP/IP, Linux Server Administration (CentOS, RHEL, or Ubuntu), and shell scripting (Bash, Zshell).
• Experience supporting services across VMs, Docker Containers, and Kubernetes.
• Experience with coding in a programming language such as Python, Ruby, or Golang.
• An understanding of how to use vendor-provided REST APIs to automate tasks.
• Experience using configuration management tools such as Puppet, Chef, or Ansible.
• Automation tools experience such as Terraform, or Pulumi is desirable.
• 4+ years experience with Elastic Stack (Elasticsearch, Logstash, Kibana), or with metrics backends such as Prometheus, Graphite, and VictoriaMetrics.

Benefits:

• OpenTable provides Mexican Social Security (IMSS)
• Christmas Bonus - 30 days
• Paid Time Off - 20 days a year
• Vacation Premium - 25%
• Parental Leave
• Bereavement Leave - 3 days
• Bonuses
• Dental Insurance & Life Insurance
• Major Medical Insurance 

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.