Triage Coordinator

Optimal Care is where your dedication meets a rewarding career. 

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

For 6 consecutive years, we have earned the Great Places to Work certification, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Key Responsibilities 

The Triage Coordinator is responsible for the coordination of all after hours calls, after hours orders, and after-hours communication with on-call provider, patients, facilities, and families for Physician Services. Responsibilities are completed with limited supervision and after hours. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. 

In this role you will be responsible for: 

• Communicates significant findings, problems, changes in condition or environment to the primary care providers and other personnel involved with patient care
• Performs well under stress and in emergency situations
• Assumes primary responsibility for “after hours” including planning, coordinating, implementing, and assisting with the evaluation of the plan of care for patients, families and facilities
• Develops and maintains positive working relationships with others. Helps others when needed without necessarily being asked to do so
• Maintains confidentiality of patient and employee information. Shares information only in accordance with policy
• Answer telephone calls after hours and responds to any concern or change in patient condition
• Provides support and direction to agency staff, health care professionals patients, and families related to health care concerns 

Required Qualifications 

• High School Diploma or GED 
• Minimum one (1) year of experience in medical field, medical office experience or related position 
• Ability to operate computer equipment, Fax and photocopy machines necessary 
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint 
• Knowledge of medical terminology 
• Excellent verbal and written communication skills 

Desired Qualifications 

• CNA or MA certification preferred
• Experience with geriatric population and/or caregivers preferred
• Familiarity with Ethizo EMR preferred

Location 

• Home Office: One of the following
  • Jackson, MI
  • Kalamazoo, MI
  • Grand Rapids, MI
  • Saginaw, MI

Hours 

• Four days per week with an every other weekend rotation
  • 3 week days, weekend, 3 week days, off weekend
• In office: 11 a.m. to 4 p.m. or 11 a.m. to 5 p.m.
• Lunch: 4 p.m. to 5 p.m. or 5 p.m. to 6 p.m.
• Remote: 5 p.m. to 10 p.m. or 6 p.m. to 10 p.m.

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement 
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.