Lead Case Manager

OVERSTORY HEALTH | LEAD CASE MANAGER

Come join Overstory Health as a Lead Case Manager in Boston, MA

Overstory Health builds world-class patient-centric Partial Hospital & Intensive Outpatient (PHP & IOP) programs for those with high acuity mental health needs. Our mission is to provide more accessible and dignified behavioral health care for people when they need care the most. With a clinical model validated by McLean Hospital, we deliver comprehensive psychiatric, therapeutic, and community reintegration services to our patients. Our teams are successful when our patients achieve their goals of stability, connection, and confidence during and after the program.

ABOUT THE ROLE

We are looking for a Case Manager Leader eager to build and deliver care in a best-in-class innovative PHP/IOP program! The case management team will have significant responsibility and voice in our PHP & IOP care model, and as a core team member for our first clinic, you will help establish the processes that will lay the groundwork for expansion and will have significant potential for leadership and growth within Overstory.

You will be a critical member of our multidisciplinary care team, focused on coordinating client admission into Overstory’s clinical programs, connecting patients with essential resources, escalating core barriers to patient graduation, and supporting patients and family throughout the program. The Case Manager Leader will work closely with the full team, including our Clinic Director and Medical Director, to ensure patients receive world-class services.

YOU’LL BE A GOOD FIT IF YOU

• Have experience working with adults with complex social needs (behavioral health experience preferable but not necessary)
• Are empathetic, passionate about helping others, and excited to support those most in need
• Have demonstrated success in supervising and managing case management / social work teams
• Are proactive, resourceful, and solution-oriented, seeking the best outcomes for your patients within the context of available resources
• Are eager to be part of a fast-paced dynamic team in a start-up environment; this includes being an adaptive and flexible thinker, a desire to be collaborative across disciplines, and being a pragmatic problem-solver
• Are interested in career growth opportunities within a rapidly growing organization and are willing to wear multiple hats on day one to help the team as needed
• Enjoy working in a non-hierarchical environment where you will give proactive, practical, and confident feedback and opinion

QUALIFICATIONS

• Lives in Boston, MA or is willing to relocate
• W2 position, full-time with availability for 40 hours per week (we will try to be as flexible with your schedule given IOP/PHP program and staffing requirements)
• Graduated from an accredited college or university with a minimum of a Bachelors (BSW) or Master’s Degree in Social Work (MSW), counseling, or health-related field
• Active licensure (e.g., LMHC, LCSW, LICSW) in social work or a related field is preferred
• At least (5) years of prior experience in case management, particularly in a behavioral health setting
• A minimum (2) years of experience leading or supervising a team of case manager, social workers, and/or care navigators
• Strong experience leveraging local community and social services in Boston, MA to connect individuals with essential resources
• Confidence working with Medicaid populations and clients with complex social needs
• Proficiency in Microsoft Office applications and ability to learn department and job-specific software systems (e.g., Slack, Zoom, Electronic Health Record, etc.)

RESPONSIBILITIES

• Admissions Coordination: Engage prospective clients (both inbound and outbound) to educate them about Overstory and facilitate their admission into the program (e.g., document client information, schedule an initial intake appointment, verify benefits, etc.)
• Case Management: Work with health plans, pharmacy, and referring physicians as needed to ensure that all information, authorizations, and approvals are received as required
• Care Coordination: Collaborate with the full team to develop and implement personalized treatment plans that focus on both behavioral & social needs
• Resource Navigation: Connect patients with community resources such as food, employment, and financial support to prevent recurrent escalating crises
• Support & Education: Provide patients and their families with information about their diagnosis, treatment offered at Overstory, and guidance on next steps after graduating
• Documentation: Maintain accurate and detailed patient records, ensuring compliance with all relevant standards and regulations

BENEFITS

• Competitive base compensation and performance incentives
• Flexible time off policy (FTO)
• Medical malpractice insurance for full-time employees
• Medical insurance coverage (health, dental, vision) with no waiting period for enrollment
• Short and long-term disability insurance at no cost to you
• 401K match up to 4% of income
• Continuing Education (e.g., CME, CEU) reimbursements
• License renewal reimbursement
• Supplemental benefits