Commercial Sales Representative

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

About the Role:
We are seeking an experienced Commercial Sales Representative to join our Commercial sales team. In this role, you will play a crucial part in driving business growth by closing qualified leads and managing existing accounts for expansion opportunities. This position requires a strategic approach to sales development and a proven track record of success in B2B sales.

Key Responsibilities:

• Nurture and close qualified inbound leads through various channels to close high-potential opportunities 
• Manage and grow an existing book of business, identifying upsell and cross-sell opportunities
• Conduct strategic outbound prospecting campaigns to generate new business opportunities
• Collaborate closely with SDR team to ensure smooth lead handoffs and successful deal closures
• Maintain accurate records in CRM system and provide regular reporting on pipeline activities
• Research target accounts and develop personalized outreach strategies
• Execute multi-channel prospecting approaches (phone, email, social, etc.)
• Participate in account mapping and territory planning initiatives

Required Qualifications:

• 2+ years of successful SDR/BDR experience, preferably in B2B software/technology sales
• Proven track record of consistently meeting or exceeding quota
• Strong understanding of sales methodologies and buyer journey frameworks
• Excellent verbal and written communication skills
• Proficiency with CRM systems (Salesforce preferred) and sales engagement platforms
• Bachelor's degree or equivalent work experience
• Demonstrated ability to manage multiple priorities and projects simultaneously

Preferred Qualifications:

• Experience in account management or customer success
• Knowledge of commercial business processes and decision-making
• Familiarity with sales intelligence tools and prospecting platforms
• Track record of successful collaboration with enterprise sales teams
• Experience in consultative selling approaches

What You'll Need to Succeed:

• Strong business acumen and ability to understand complex business challenges
• Excellence in discovery and qualification techniques
• Ability to build and maintain relationships with multiple stakeholders
• Strong time management and organizational skills
• Self-motivated with a results-driven mindset
• Adaptability and willingness to learn new technologies and processes

 

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office once a week, so you can thrive in your new role and fully embrace being a Dutonian!

 

 

Hesitant to apply?

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Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: 
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.