Lead Product Manager, Payor Strategy

In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields an 83% error rate. Discharges are delayed, patients are stuck in care facilities, and often readmitted shortly thereafter if they do not receive the life-saving products they need.

The world is transitioning to digital ordering. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. 

Founded in New York City, Parachute Health is the leading post-acute software platform with a network of over 3,000 supplier locations and 370,000 clinicians across 60,000 healthcare facilities across all 50 states. We help millions of patients each year access medical equipment, supplies and services they need quickly and reliably.

At Parachute Health, we aim to ensure that patients can use their insurance card to receive the care they need, on time. By driving transparency and connectivity into DME ordering, we are digitizing the industry and making DME delightfully simple.

As a fast-growing, remote-first startup, we are seeking a Product Manager who will work to build product solutions that help suppliers fulfill orders and get DME delivered to patients. This Product Manager will build for and represent the “Voice of the Supplier Customer Service Rep (CSRs)” at Parachute. This is an opportunity to directly contribute to improving the lives of millions of patients and play a pivotal role in our organization.

The Role

You will help lead the Payor Strategy – to enable payors to provide a differentiated and delightful DME experience for their members. You will work with your product team, stakeholders, and customers to build our product across tens of thousands of healthcare facilities nationwide. You'll be responsible for executing and providing feedback on the strategy. You’ll influence architectural decisions for our platform, with the ultimate goal of delivering a product that positions Parachute as the 'point of care' DME ordering solution for clinicians and health plans.

Your impact will not only be seen in the lives of the patients who receive timely and adequate care but also in the way our healthcare system operates - more streamlined, more empathetic.

What You'll Do

In a nutshell, you will define the product and coordinate actions across the organization to enable its success.

Strategy and Planning

• Conduct discovery research to help shape the payor product experience
• Define product release slices for the Payor Strategy that optimize for time to value
• Drive delivery of product experiences across the Payor teams
• Lead a team of empowered product managers and product designers to frame problems and craft solutions for a new 0 to 1 product
• Define and track measurable goals in your product area
• Share knowledge across your team to support shared understanding of product components and how they ladder up to value

Team and Stakeholder Collaboration

• Work with customers and external stakeholders to develop solutions
• Collaborate with engineering leads and operational partners to develop and get products to market
• Drive shared understanding and get feedback from a diverse set of perspectives to make the best decisions
• Coordinate across the organization, customers, and partners to articulate and execute product decisions

Product Development

• Build artifacts that help unify the organization around the product development roadmap
• Support PMs in executing on product deliverables, including product briefs and research synthesis
• Manage milestones and deliverables to maximize time to value
• Manage tradeoffs and escalations within payor
• Help define and measure success metrics
• Define methods of customer feedback and process for improvement

If you don’t meet 100% of the below qualifications, you should still consider applying.

Who You Are

• You possess deep knowledge of payor workflows – You understand the business and technology of healthcare payments. You understand how payors work and the technology solutions they use. You have subject matter expertise in areas such as claims editing / management, electronic prior authorization, and eligibility and benefits.
• You are a bonafide healthcare product expert – at least 7 years experience of product management, engineering, or similar experience with a minimum of 4 years in healthcare. You have experience building technology solutions for payors.
• You are technically proficient – You can represent technical decisions, and work with external partners to solve technical challenges. 
• You have strong external stakeholder engagement skills – ability to empathize with different perspectives and create alignment around priorities by anchoring to strategy and vision
• You build the right thing – bias towards delivering customer value based on goals and metrics, not just shipping features, with high levels of agency and empathy
• You can visualize ideas – ability to create high-quality diagrams and artifacts
• You are an excellent communicator – ability to convey your ideas clearly and succinctly both verbally and in written form
• You thrive in ambiguous situations – ability to create clarity out of uncertainty
• You excel in an agile environment – embrace its pace and iterative approach
• You are located within the United States
• You are willing to travel – visit customer sites, approximately once a quarter

Nice to Have

• Experience in a fast-paced startup environment
• Experience facilitating user research / discovery sessions
• Experience in the DME industry

Who You Aren’t

• You're not a solo act. Our PMs lead by influence. They thrive in a team-based environment and believe in making decisions with broad input.
• You aren't someone who can only thrive in highly structured environments. We are a fast-paced startup where processes are still being defined and refined
• You aren't someone who focuses solely on feature delivery. We value delivering customer value by solving problems and measuring success with goals and metrics
• You're not simply a project manager or product owner. 
• You aren't indifferent or dismissive of the perspectives of users, stakeholders, or team members.
• You aren't seeking to work solely on consumer-facing products. This role is more focused on enterprise-level products and solutions that prioritize efficiency and patient outcomes

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work at our offices located in Denver and New York City 
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement
• Annual stipend for education and development

Base Salary Bands

• 185-225K 

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.