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Technical Account Manager

Salt Lake City, UT

Why join Pave?

At Pave, our vision is simple - unlock a labor market built on trust. 

How are we going to get there? By building a compensation platform powered by the largest real-time compensation dataset on earth, we give you confidence in every compensation decision.

We partner with our customers to help them build and retain world-class teams through planning, communicating, and benchmarking their team’s compensation in real time.  And you don’t have to just hear it from us — you can hear it from our customers: Affirm, Airtable, Ancestry, Clio, Credit Karma, Dropbox, Hover, Hubspot, Grammarly, Ramp, Workato, and (8,500+) more!

If playing to win, building with intellectual honesty, and focusing on the Pave platinum standard sounds like fun, we highly encourage you to reach out. We’d love to partner with you on our journey to change the world of compensation!

Technical Account Management @ Pave: 

You’ll become a Pave product and compensation expert and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave.

You’ll do this in partnership with the Account Management team, the Sales team, the Product and Engineering teams to ensure our customers are successful.

What You'll Be Doing:

  • Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
  • Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
  • Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
  • Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
  • Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.

What You'll Bring:

  • You have 2-5 years of experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company.
  • You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
  • You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
  • You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
  • You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
  • You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work.
  • You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.
  • You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
  • You love working with customers over video call/email and customers love working with you.

 

Compensation, It's What We Do.

This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Pave's total compensation package for employees. Your total rewards package at Pave will include equity, top-notch medical, dental, and vision coverage, an unlimited PTO policy, and many other region-specific benefits.

Our compensation ranges are structured into geographic tiers (1, 2, and 3) based on local market conditions and cost of living, read more about tiers here!!

 

The pay structure for this role offers the following numbers: $100,000 (Base Salary)

Understand our DNA

At Pave, we embrace a relentless pursuit of excellence - we're committed to being in the top tier of our industry in everything we deliver. If you're seeking standard hours and conventional challenges, this might not align with your goals. If you're eager to push boundaries and elevate your potential beyond what you thought possible, we want to hear from you!

Our Compensation Philosophy

We've built our compensation framework to recognize and reward exceptional talent while fostering authentic connections with candidates who share our vision. Our approach emphasizes pay for performance, ensuring that your growth and impact are reflected in your rewards. We continuously innovate our compensation practices to maintain efficiency and fairness over time, creating alignment between candidate aspirations and company success.

FAQ’s: 

How big is Pave today? 

We were founded in 2019 in San Francisco and have grown to 150 employees across the US and the UK. 

Where are the Pave offices?

We’re headquartered in San Francisco’s FiDi neighborhood, with additional offices in New York City and regional hubs in Salt Lake City and the United Kingdom.  We embrace a high-energy, collaborative in-person work environment at these locations, operating on a hybrid schedule that brings teams together in-office on Mondays, Tuesdays, and Fridays.

What do employee benefits at Pave look like? 

We offer comprehensive medical, dental, and vision coverage, plus mental health support and wellness perks. You'll grow with our quarterly learning stipend, and enjoy daily lunch, dinner, and delicious snacks when you're in the office.

What can I expect in interviewing at Pave? 

At Pave, we value intellectual honesty and transparency, and we bring this to our interview process. Throughout your time interviewing with us, we will be evaluating where you can best make an impact through multiple conversations with your recruiter, hiring manager, peers, cross-functional partners, and leadership. We also use our interviews to determine leveling, which is finalized at the end of your interview process by your hiring manager. The majority of our roles have 3-5 interview rounds. You can expect to hear back from our team within 2 days after each interview round. Once we extend an offer, we hope to hear back from you within 3 days. It is extremely important to us that we find a great mutual fit - we’re excited to get to know you!

More Questions? Check out our candidate resources page! 

Pave is committed to a diverse and inclusive workforce. We are an equal opportunity employer and do not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status. For individuals with disabilities who would like to request accommodation, please email recruiting@pave.com. Sponsorship for work visas or other permits may be available for certain positions, subject to Pave's policies and legal requirements.

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