New

IT Support Teaching Fellow

Pittsburgh Team

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

 

Position Title: IT Support Teaching Fellow

Location: Glassport, Pennsylvania

Reports To: IT Support Instructor

WHO WE ARE LOOKING FOR:

Per Scholas seeks a dynamic, team-oriented individual to serve as a Teaching Fellow within the Program Operations Department.  The Teaching Fellow will be essential to our organization’s mission as they train Per Scholas students to be outstanding entry and mid-level technicians.

WHAT YOU’LL DO:

Classroom Facilitation

  • Using a structured and approved curriculum, assist the Technical Instructor in conducting technical training to prepare learners for entry- to mid-level Information Technology jobs. Technical training competencies include but are not limited to hardware, software, networking, security, server, mobility, virtualization, cybersecurity, web development, quality assurance, and project management.  
  • Assist classroom facilitation in a highly interactive, hands-on style.  The TF will consult with the Instructor before providing current learners with review materials, videos, or other support.
  • The TF will form and lead study groups using the instructor's evaluations. The instructor and the learners will determine topics. These study groups can be held during class (as the instructor approves) or before/after class.
  • The TF will consult with the instructor to determine the activities for the present and upcoming days and assist in gathering the necessary tools to conduct the lectures and hands-on labs.
  • The TF will understand the curriculum and be prepared to conduct a lesson if the instructor needs to be out of the classroom.

The TF may teach up to 1 week of classes if the Instructor is unavailable. The instructor is still responsible for outlining the lesson and lesson plans.

  • The TF will ensure that all equipment loaned to or used by the learners is returned to the instructor, the storage closet, or the person it was borrowed from.
  • Utilize Canvas and Salesforce for assignments, tests, real-time performance monitoring, and assisting in entering learner attendance/grades/scorecards. 
  • The Per Scholas curriculum calls for a maximum of 1.5 hours of lecture in a 6-hour teaching day. The rest of the time is dedicated to interactive, hands-on lab activities, which the Technical Instructor leads and the Teaching Fellow supports.
  • Class sizes range from 15-30 learners.

Managing Learner Performance 

  • Provide learners with ongoing feedback, recognize challenges early, and work with the instructor, coaches, and learners to overcome them.
  • Coordinate closely with learners’ instructors and career coaches on enforcing program rules and promoting learner success.
  • Implement individualized study plans for learners who are struggling in the class.
  • Participate in all required learner progress meetings with other members of the team.
  • Monitor and enforce learner class attendance, dress code, and other program policies.

Curriculum

  • Provide input on labs, Learning Management Systems, and program policies. 

Administrative

  • Participate in staff meetings
  • Conduct real-time learner data entry in the appropriate internal platforms

WHAT YOU’LL BRING TO US:

Professional Qualifications

  • Relevant industry certifications, such as CompTIA A+ or others
  • Ability to teach in a highly interactive and hands-on style
  • Passion for teaching others
  • Flexibility to adapt to changes in schedule
  • Interest in being part of a culture of continuous improvement
  • Team oriented
  • Highly responsive communicator
  • Excellent verbal communication skills

Personal Characteristics

  • You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission.
  • You are data-driven, result-oriented, and a forward-looking catalyst for social change.
  • You have a collaborative and flexible work style. You’re excited to work cross-functionally with other departments and independently.
  • You are an effective communicator with strong oral and written skills. 
  • You are tech-savvy and can learn quickly.
  • You are strong at time management and can balance multiple projects and tasks.
  • You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources.

The expected salary for this role is $43,680/yr

#LIHybrid

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin.

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