Renewals Specialist

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

The Opportunity

We are seeking a qualified candidate for a role based in Bengaluru, India, to support and enhance our Renewals team. As a pivotal member, this position involves working with Poppulo client accounts and overseeing contract renewals to align with the overall partnership objectives between the customer and Poppulo. The successful candidate will work collaboratively across internal functions to optimize renewals efficiency.

Should be flexible to work in regular UK shifts

Key Responsibilities

• Manage the renewal cycle, encompassing the creation, negotiation, and finalization of renewals well in advance of contract end dates to ensure timely renewal. 
• Execute all renewal administrative tasks, including the accurate review of past contracts, creation of new quotes, and completion of order forms. 
• Identify upsell opportunities by understanding Poppulo product usage in collaboration with sales team members. 
• Collaborate with Customer Success, Account Managers, Legal, and Finance teams to maximize performance on renewals. 
• Schedule and conduct renewal calls with stakeholders. 
• Cultivate long-lasting and successful customer relationships. 
• Work towards achieving challenging goals in a dynamic and evolving environment. 
• Resolve issues and inquiries related to annual and multi-year subscription contracts in an accurate and timely manner. 
• Uphold the company's values, promoting an inclusive workplace and contributing to the achievement of our company vision and key strategies. 
• These primary responsibilities are not intended to be an exhaustive list of tasks associated with the job.  

Experience & Skills required

• 4+ years of experience in a Renewals (Customer Success) in SAAS.
• Bachelors degree in any discipline
• Team-focused mindset. 
• Strong problem-solving skills. 
• Have exposure & experience of working with Global Customers i.e US, EMEA & APAC
• Stay informed about changes within an agile business environment. 
• Strong analytical skills, disciplined attention to detail, highly organized, and thorough. 
• Excellent interpersonal skills. 
• Experience using CRM Systems such as Salesforce, with familiarity in Salesforce CPQ being a plus. 
• Working knowledge of Microsoft Office, including Outlook, Excel, and PowerPoint. 

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

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