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Product Operations Manager

San Francisco, United States

Product Ops Manager - Postman Inc. 

As a Product Operations Manager, you will play a critical role in ensuring seamless alignment between product management, engineering, customer support, and GTM teams in a fast-paced SaaS environment. This individual contributor role focuses on improving product delivery processes, supporting product launches, gathering feedback, and maintaining a high standard of operational excellence across the product lifecycle. Your responsibilities will be across three key themes - Customer-centric Impact, Flawless Execution, and Seamless Communication.

Key Responsibilities

Customer-centric Impact

  • Collecting, analyzing, and synthesizing customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap
  • Identifying areas where team effort doesn’t align with the core business strategy and customer needs
  • Examining customer experience at the global level in conjunction with product analytics teams
  • Segmenting user data and extracting insights from analysis
  • Reviewing end-to-end customer product experience.

Flawless Execution

  • Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness.
  • Building (or re-engineering) processes for repeatable, critical tasks
  • Developing and documenting the norms and standards for tool use within product management
  • Coordinating critical aspects of product launch
  • Acting as a data steward for product management data, owning cleanliness, integrity, and data gap resolution
  • Owning insights and processes for team experiments

Seamless Communication

  • Serve as a central point of contact for product-related operational updates, ensuring relevant teams are informed and aligned on priorities, timelines, and dependencies.
  • Establish and maintain feedback loops with Customer Success, Sales, and Support teams to identify and prioritize customer needs, pain points, and product improvement opportunities
  • Helping shape communication about product strategy for each audience and class of internal stakeholders
  • Scaling product knowledge across the organization
  • Coordinating with product marketing and sales

Qualifications

  • Experience: 3+ years in a Product Operations, Project Management, GTM strategy or related role in a SaaS company.
  • Skills: Strong organizational and communication skills, with an ability to manage complex cross-functional projects in a dynamic environment.
  • Technical Proficiency: Familiarity with product management and data tools (e.g., JIRA, Asana, Tableau, or other analytics and project management software).
  • Analytical Mindset: Proven ability to leverage data for insights, with experience in creating reports and dashboards to drive decisions.
  • Problem-Solving: Demonstrated experience in identifying bottlenecks, optimizing processes, and implementing solutions that improve operational efficiency.
  • Collaboration: Strong relationship-building skills with a track record of working effectively with product, engineering, and customer-facing teams.

Preferred Qualifications

  • Experience in a high-growth or scaling SaaS company.
  • Technical understanding or development experience is a plus.
  • Basic understanding of product management and UX principles.

What Else?

This role is based in San Francisco Bay Area, with a reasonably estimated salary range of $135,000 to $180,000 plus a competitive equity package. Compensation is based on your skills, qualifications, and experience. In addition to our pay-for-performance philosophy, we offer comprehensive benefits, including full medical coverage, flexible PTO, and wellness reimbursement. Salaries will vary outside of the listed metropolitan areas & the U.S.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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