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Post-Sales Enablement Program Manager

San Francisco, California, United States

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

As the Post-Sales Enablement Program Manager, you will play a key role in enabling our global Customer Success Managers (CSMs), Renewals and Solution Architect  teams to deliver an exceptional customer experience and drive key post-sales outcomes including adoption, retention, expansion, and customer satisfaction.

In this role, you’ll design and execute scalable onboarding, training, and field readiness programs that align with each function’s KPIs while promoting a consistent customer lifecycle experience. You will collaborate cross-functionally with CS leadership, Product, Marketing, and RevOps to ensure every post-sales team member is empowered with the skills, knowledge, and tools they need to drive value and customer loyalty.

This is a highly collaborative, strategic, and execution-oriented role focused on optimizing performance across the full customer journey.

What You’ll Do

  • Design and deliver onboarding, on-the-job training and continuous learning programs for CSMs, Renewals, Solution Architect and  Professional Services roles
  • Develop role-specific enablement plans that strengthen key capabilities such as customer onboarding, QBR execution, value realization, renewal execution, cross-sell/upsell conversations, and technical implementation excellence
  • Create progressive learning paths by role and level, including certifications and skills assessments tied to core competencies
  • Partner with CS, Renewals, Solution Architect and Professional Services leadership to identify performance gaps and align enablement with strategic priorities
  • Collaborate with Product, Product Marketing, and Sales to deliver training on new products, features, and customer impact
  • Define KPIs and feedback loops to continuously measure program effectiveness (e.g., time-to-productivity, CSAT, retention, NRR)
  • Serve as a key conduit between post-sales field teams and internal stakeholders to surface feedback and inform future enablement strategy
  • Support key GTM initiatives such as Customer Kickoff, Product Launch Readiness, Quarterly Business Reviews (QBRs), and Customer Success Summits

About You

  • You are customer-obsessed and understand how to enable post-sales teams to deliver customer value, reduce churn, and drive expansion
  • You’re a clear communicator who can align cross-functional stakeholders and translate business goals into actionable enablement
  • You’re skilled at designing structured, role-based learning that drives performance outcomes
  • You thrive in a fast-paced, evolving environment and can prioritize and adapt with agility
  • You build strong, trusted relationships with frontline teams and leaders alike
  • You’re analytical, using both qualitative and quantitative data to assess program impact and make continuous improvements

What You’ve Done

  • 5+ years of experience in Sales or Customer Enablement, Customer Success, or post-sales operations at a SaaS or technology company
  • Experience developing and executing enablement programs for at least two post-sales functions (CSMs, Renewals, Services, or Support)
  • Proven success improving key post-sales metrics such as retention, expansion, customer satisfaction, or implementation timelines
  • Familiarity with customer success and support methodologies (e.g., Success Planning, Outcome-Based Selling, CS frameworks)
  • Skilled in both live and asynchronous training design and delivery
  • Experience using data and stakeholder feedback to continuously optimize enablement

Nice to Haves

  • Experience with enablement and LMS platforms like Highspot, Skilljar, or Gainsight
  • Understanding of customer journey mapping and lifecycle management
  • You have experience using Postman, other developer tools, and/or knowledge of APIs or the software development lifecycle

The reasonably estimated base salary for this role ranges from $117,000 to $143,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

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