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Clinical Operations Lead

Palo Alto, CA

At Qualified Health, we're redefining what's possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring—working alongside leading health systems to drive real change.

This is more than just a job. It's an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you're ambitious, innovative, and ready to move fast, we'd love to have you on board.

Join us in shaping the future of healthcare.

Job Summary:

Qualified Health is seeking a Clinical Operations Lead to bridge deep clinical operations expertise with cutting-edge GenAI product development. You'll transform how health systems operate by building AI-powered workflows that solve real operational challenges in areas like OR scheduling, capacity optimization, referral management, and patient flow. This role combines hands-on domain knowledge with product ownership, working directly with engineering and design teams to ship solutions that meaningfully improve healthcare delivery.

Key Responsibilities:

  • Own and build GenAI-powered workflows focused on clinical operations challenges, such as OR scheduling, capacity utilization, hospital transfers, referral management, and patient flow optimization 
  • Lead discovery and requirements gathering through stakeholder interviews, workflow analysis, and identifying high-value automation opportunities
  • Provide clinical evaluation and validation to ensure product accuracy and clinical appropriateness
  • Collaborate with engineering, design, and customer success teams to translate operational challenges into product requirements
  • Partner with health system clients to understand pain points, validate direction, and ensure successful implementations
  • Define success metrics and use data to drive product iterations
  • Navigate healthcare compliance requirements (HIPAA, clinical safety standards)

Required Qualifications:

  • Minimum of 4 years of hands-on experience in clinical operations within healthcare delivery settings (hospital systems, health networks, or similar environments) OR Minimum of 2 years of clinical operations experience combined with an MD degree
  • Deep understanding of clinical operations workflows such as OR scheduling, capacity management, patient flow, referral management, hospital transfers, surgical readiness, or imaging utilization 
  • Track record of identifying operational inefficiencies and implementing process improvements in healthcare settings 
  • Strong analytical and problem-solving skills with ability to break down complex operational challenges 
  • Excellent communication skills - ability to work effectively with clinical teams, operations staff, and technical engineering teams 
  • Comfort with ambiguity and ability to move quickly in a fast-paced startup environment
  • Self-starter who can work independently and drive projects to completion
  • Customer-focused mindset with commitment to building products that solve real operational problems Able to work onsite in Palo Alto 3 days/week

Desirable Skills and Experience:

  • Medical degree (MD or DO) - residency completion is a significant plus 
  • Background in Value-Based Care and/or Managed Care 
  • Prior product management experience, particularly in healthcare technology or B2B SaaS 
  • Experience with AI/ML technologies or healthcare IT solutions 
  • Familiarity with healthcare data systems (EHR, scheduling systems, capacity management tools) 

Why Join Qualified Health?

This is an opportunity to join a fast-growing company and a world-class team, that is poised to change the healthcare industry. We are a passionate, mission-driven team that is building a category-defining product. We are backed by premier investors and are looking for founding team members who are excited to do the best work of their careers.

Our employees are integral to achieving our goals so we are proud to offer competitive salaries with equity packages, robust medical/dental/vision insurance, flexible working hours, hybrid work options and an inclusive environment that fosters creativity and innovation.

Our Commitment to Diversity

Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.

Pay & Benefits: 

The pay range for this role is between $200,000 and $225,000, and will depend on your skills, qualifications, and experience. This role is also eligible for equity and benefits.

Join our mission to revolutionize healthcare with AI. To apply, please send your resume through the application below.

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