Analyst - Risk Management

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

Roles and Responsibilities
● Proactively monitor transactions and merchant activity to detect and prevent suspicious or fraudulent behavior in real time.
● Investigate flagged transactions promptly and take immediate action to minimize potential financial losses.
● Collaborate closely with partner banks, law enforcement authorities, and cybercrime units to report fraud cases and ensure timely resolution and recovery.
● Handle transaction discrepancies and disputes raised by customers or merchants, ensuring accurate documentation and swift resolution.
● Engage directly with merchants and customers to gather insights, validate claims, and communicate outcomes effectively.
● Prepare detailed fraud incident reports and dashboards for internal stakeholders and external regulatory bodies.
● Drive process improvements by identifying patterns, suggesting preventive controls, and contributing to system enhancements.
● Play a key role in saving fraud-related losses by acting quickly and strategically in high-risk scenarios.

Skills and Experience
● Bachelor's Degree.
● Freshers, knowledge about a customer support app or CRM, such as Freshdesk
● Interpersonal skills - Friendly and pleasant demeanor over phone and email
● Communication skills - Exceptional verbal and written communication
● Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders
● Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours.