Associate, New Initiatives Client Success

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

The Role: 

The Sales Process and Excellence role is a critical position within the sales organization, responsible for ensuring the efficiency, effectiveness, and optimization of sales processes and activities. This role focuses on driving sales productivity, streamlining workflows, and enhancing overall sales performance to achieve revenue targets and business objectives.

Roles and Responsibilities:

1. Sales Process Optimization:

• Analyze existing sales processes and identify areas for improvement.
• Design and implement streamlined sales processes to maximize efficiency and effectiveness.
• Develop and document standard operating procedures (SOPs) for sales activities.
• Identify and implement automation and technology solutions to enhance sales processes.

1. Sales Performance Measurement and Analysis:

• Define key performance indicators (KPIs) for the sales team.
• Monitor and analyze sales performance data to identify trends, patterns, and areas for improvement.
• Generate regular reports and dashboards to track sales performance against targets.
• Provide insights and recommendations to sales leadership based on data analysis.

1. Sales Training and Enablement:

• Collaborate with sales management to identify training needs and develop training programs.
• Create and deliver training materials and workshops to enhance sales skills and product knowledge.
• Support the onboarding of new sales representatives by providing training and resources.
• Develop and maintain a sales knowledge base/repository for easy access to sales-related information

1. Sales Tools and Technology Management:

• Evaluate, select, and implement sales tools and technologies to support the sales process.
• Train sales team members on the effective use of sales tools and technologies.
• Serve as the primary point of contact for sales technology-related inquiries and issues.
• Stay up-to-date with emerging sales technologies and make recommendations for adoption.

1. Sales Collaboration and Communication:

• Foster effective collaboration between sales and other departments (e.g., marketing, customer service).
• Facilitate communication and information sharing within the sales team.
• Promote a culture of knowledge sharing and best practice sharing among sales professionals.
• Act as a liaison between sales and other teams to address cross-functional challenges.

Mandatory Qualifications:

• Proven work experience as a Sales training specialist (Min. 3 Years)
• Experience developing training materialsStrong organizational and team management skills
• Excellent communication and presentation skills