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Senior Manager - Banking Ops
Bangalore
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
The Roles and Responsibilities:
- Manage overall Banking Operations BAU function's including but not limited to terminal procurement and management for merchants.
- Building expertise to solve conflicting rules and payment failures through smarter routing
- Managing ongoing regulatory expectations with precision.
- Structuring testing based terminal enablement that can reduce our payment failures
- Strategic approach to establish process and system design for tracking all terminal requests to reach the end state.
- Work closely with banks to constantly improve delivery standards
- TAT Management for tickets raised by internal customers
- Ensure there is no disruption of payment acceptance for Bank’s merchants
- Monitor processes for identifying early signs needing correction or support
- Identify new requirements and get required support
- Process documentation & Automation
- Internal and external stakeholder management
- Own & execute end to end queries internally, cross-functionally & with our banking partners
- Understand and work towards teams/organizations objectives
- Take on new/additional processes for back-end operations involving interaction with bank partners
Desired Skills and Experience:
- 8+ years of experience in Payments/Banking/Financial Services of which minimum 5 years should have been spent managing people
- Experience in Payments business
- Strong verbal and written communication skills, good executive presence
- Process orientation, quality focused mindset
- Obsession with customer happiness
- Comfort with using technology tools, including Google docs/sheets, ticketing systems etc, and comfort with data
- Self motivated and result oriented
- Collaborative mindset, ability to energize the team and work with cross functional peers
- Ability to manage internal and external stakeholders effectively
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