Account Manager, Performance Marketing

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry is looking for an Account Manager, Performance Marketing join our growing team!   

Job Summary 

The Account Manager, Performance Marketing, is responsible for executing day-to-day projects and client deliverables across one to two accounts. You’ll be the day-to-day partner to clients and will leverage your developing knowledge of performance marketing to support performance marketing strategy development and delivery. You will activate omni-channel digital first marketing and advertising campaigns for our clients, leveraging your capabilities in dynamic ad creative, paid and social media, influencer, CRM, personalization, gathering actionable insights and the adtech and martech ecosystems.  

This is a hybrid role, based in New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.  

What you’ll do:  

Client Relationship  

• You’ll be the main Real Chemistry point of contact with the client marketing team, developing and maintaining meaningful and productive client relationships to ensure that strategic recommendations and deliverables surpass client expectations 
• Initiate on-going communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met. 
• Provide proactive counsel on research findings, campaign results, the external marketplace, competitive pressures and brand influences, gains consensus on creative ideas, and develop strategic initiatives 
• Manage multiple client engagements of varying sizes in a fast-paced environment 

Strategy  

• Collaborate with internal team (media, measurement, influencer) and client peers to support strategic solutions that respond to business and communications challenges with healthcare professionals, patients and caregivers. 
• Create thoughtful, clear, concise decks that outline business objectives, POVs, strategic plans, etc. 
• Provide counsel and guidance internally and with client on guiding creative and placement optimizations 
• Provide strong input on KPIs for program success and performance data.  Guiding the team on all reporting outputs.  
• Thoroughly understand Real Chemistry’s capabilities and demonstrate a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success for their business and brand, reach a broader audience and use all the tools at their disposal 

Operations  

• Work to ensure smooth orchestration of activities across client, Real Chemistry and clients’ partner agencies. 
• Inspire and lead internal teams to deliver flawlessly 
• Serve as the first line escalation point for execution and project challenges, utilizing technical and influence skills to problem solve and keep projects on-time and on-budget 
• Partner with practice and shared service leads throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes, incorporating feedback from direct reports 
• Work directly with Account leads and Media counterparts to develop, vet, and execute campaign scopes and ensures all team members are tracking to responsibility/budget 

This position is a perfect fit for you if:  

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 
• You are highly organized self-starter, able to work independently and under tight deadlines. 

What you should have:   

• You’ve achieved a midlevel account management/client services or project management role at a pharmaceutical/advertising/healthcare or biotech agency or client-side organization  
• You have great organizational, writing and communication skills across both external and internal audiences
• You have at least a couple of years managing a client’s performance marketing/advertising-driven activities across display, video, social and search 
• Must have strong knowledge of the platforms and data used to support and measure the overall performance of the campaign  
• Fundamental understanding of media platforms (AdWords, DoubleClick, MediaMath, Trade Desk, Meta, LinkedIn, etc.) and processes, and general familiarity with tag management tools (GTM or Tealium)  
• Exceptional project management skills: demonstrated ability to work under pressure to meet deadlines, prioritize and manage detailed budgets 
• Knowledge of medical/scientific/technical terminology and clinical data on assigned projects/accounts. Managed Markets experience preferred  
• Work related diversity, equity and inclusion involvement a plus 

Pay Range: 65,000.00-75,000.00

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.    

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.